Assistant Store Manager-Customer Experience, Rehoboth Beach, DE

VF Corporation - Rehoboth Beach, Delaware

As a member of the store leadership team, the primary objectives of this position are to increase sales, control expenses and sell distressed product by assisting the store manager with front end operations, ensuring customer has a positive experience by providing training and coaching. Will assist in other areas as needed, such as overseeing specific departments. Establish control-related standards and procedures. Responsibilities:

1. Inspire team to provide the highest level of service to the customer by monitoring customer flow, provide associate training, coaching and counseling in customer service and overseeing the cash register. 

2. Provide POS training and services as central resource for POS troubleshooting.  Report non-POS coupon activity as needed.  Report non-tax sales monthly.

3. Oversee customer service desk and related activities. 

4. Responsible for all PA announcements.

5. Provide floor leadership during hours of operation as well as opening and closing the store on assigned days.  Will be responsible for specific area of the store, either men’s, misses, or intimates/youth, including visual presentation.  Execute best practices.

6. Responsible for conducting safety meetings and acts as a liaison for loss prevention.

7. Oversee maintenance function and ensure cleanliness of store and warehouse areas. 

8. Oversee key customer count on a daily basis. 

9. Coordinates mail deliver for store tenants (where applicable)

10. Prepare staffing schedule, posting Friday for the second week out.

11. Perform other duties as directed by supervisor.

Education/Experience:

1. Years of Related Professional Experience: 2-5

2. 4-year college degree preferred.   Equivalent experience will be considered.  

3. Customer and/or retail merchandising experience preferred. 

4. Experience with apparel preferred.

Skills:

1. Solid technical experience with ability to operate store computer and systems

2. Ability to communicate clearly and effectively with strong interpersonal skills

3. Strong problem solving and decision making skills

4. Strong merchandising skills

5. Ability to maintain confidentiality

6. Deliver exceptional customer service

7. Strong leadership ability

Special Physical and/or Mental Requirements:

1. This position involves opening and closing responsibility, therefore, weekends and evening work schedule is required.

2. While performing this job, the employee is regularly required to walk, stand, use hands and fingers to handle and feel objects, tools, or controls, stoop, kneel, or crouch.  The employee is occasionally required to climb and balance.

3. Frequently lift and/or move up to 25lbs., occasionally lift and/or move up to 50 lbs.

VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

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Posted: 30+ days ago

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