Customer Service Specialist

The Sherwin-Williams Company - Bismarck, North Dakota

Welcome to Sherwin-Williams
Sherwin-Williams is the largest coatings company in North America, and the third largest in the world. With $11 billion in sales, 4,000 stores, and 90 manufacturing and technical centers, we proudly serve customers in over 120 countries. Our 45,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

 

This position is responsible for supporting the sales efforts at a Sherwin-Williams paint store, servicing wholesale and retail customers. It will assist customers in person and over the phone by determining needs and presenting appropriate products and services. This involves ensuring that sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications. This position will also assist in sourcing products required by customers that are not available in the store and, upon approval, place order and follow up as necessary. Opening and closing the store, making bank deposits, stocking shelves and setting up displays, cleaning store equipment, and loading and unloading trucks are also responsibilities of the position. It may also assist in making deliveries if necessary.

BASIC QUALIFICATIONS:

• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status.
• Must be willing to work all scheduled hours and required overtime, which may include evenings and weekends, with or without reasonable accommodation.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.
• Must be able to operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.).
• Must be able to tint paint, therefore, must be able to distinguish the difference between colors.
• Must be able to operate a computer and communicate via the telephone.

MINIMUM QUALIFICATIONS:

• High school diploma or comparable certification (e.g. GED).

PREFERRED QUALIFICATIONS:

• Prior experience in a sales or customer service position.
• Associate Degree or related college courses.
• Customer service skills, including problem solving and handling customer complaints.
• Good written and verbal communication skills.

Who we are
At Sherwin-Williams, we're proud of the company we keep - our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.

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Posted: 30+ days ago

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