Customer Service Rep PFS I

University of Vermont Medical Center - Burlington, VT

Position Summary:

The Customer Service Account Rep (CSS) is the first contact for all incoming calls for patient inquiries made by external and internal customers related to registration, coding, billing, payment, budget plans, financial assistance, and collections.  The CSS act as a liaison between patients and the hospital's Hospital and Professional billing teams, medical groups, other support customers, insurance companies, and attorneys to resolve patient related issues.  The CSS will review and educate patients and customers regarding benefit coverage issues, referral management, claims administration and billing concerns.  The CSS will initiate calls to self-pay patients to review and determine appropriate payment terms and/or financial options to resolve account.  The CSS must be able to function well under pressure and high levels of stress in a fast paced call environment.

Education:

Associate's degree required or a combination of education and experience may be substituted.

Experience:

Three years Customer Service, Registration, billing or collection experience required.  A CSS needs good listening and interviewing skills to determine what the issue/concern is with a demonstrated ability to remain professional at all times while dealing with complex billing issues and often times angry patients.

The University of Vermont Medical Center is committed to being a national model for the delivery of high quality academic health care for a rural region.

 

The University of Vermont Medical Center will continue to ensure that individuals are employed, and that employees are treated during candidacy and employment, without regard to their sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law in all employment practices as follows: 

Employment decisions at The University of Vermont Medical Center are based on legitimate job related criteria. All personnel actions or programs that affect qualified individuals, such as employment, upgrading, demotion, transfer, recruitment, advertising, termination, rate of pay or other forms of compensation, and selection for training, are made without discrimination based upon the individual’s sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law. 

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Pay Type

Hourly

Posted: 30+ days ago

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