Customer Care Coordinator

Utah Transit Authority (UTA) - Salt Lake City, UT

Major Responsibilities

First line of contact with UTA customers and stakeholders responding to service concerns, community complaints, and positive recognition. Works within the organization as an advocate to ensure that customer concerns are addressed and responded to in a timely manner. Analyzes data to identify trends. Works closely with all UTA entities to identify the root causes of customer service issues and develop solutions to improve service quality and mitigate problems. This position requires a credit check.

Minimum Qualifications

MINIMUM QUALIFICATIONS 1. EDUCATION/TRAINING Associates Degree in Business Administration or a related field such as Communications is required. 2. EXPERIENCE Three years’ experience to include providing customer service to the public in a position with demonstrated competency in verbal and written communication. Experience investigating and resolving customer complaints is preferred. One year experience handling and reconciling cash and being in a position of trust in which self-management was demonstrated. Must have basic skills in the use of computer software including Windows and MS Office. Ability to type 40 words per minute (WPM) net. The ability to speak a second language preferred. Skills • Decision-making • Conflict resolution • Interpersonal communication • Sensitivity and diplomacy • Time management • Self-management Abilities • Ability to make presentations • Ability to generate and run customized reports from a database software program (Crystal Reports preferred) is necessary. • Ability to prioritize • Function effectively under stress This position requires a credit check. Must be 18 years of age. - OR - an equivalent combination of relevant education and experience. [UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: $16.02 per hour

Women and minorites are encouraged to apply

UTA property is designated as tobacco-free.

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Pay Rate

16.02

Pay Type

Hourly

Posted: 30+ days ago

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