Care Manager (8020)

Care Manager (8020)

Hillside Children's Center is looking for a full time Care Manager to work with our team in Rochester, NY! This position is 40 hours per week, Monday-Friday.

The Care Manager has responsibility for working as a lead member of the care team using principles of assessment, care planning, service and community referrals, and evaluation to coordinate wraparound services using person centered strategies for referred participants.  This is a new position/program for Hillside.  The caseload will be up to 50 active cases. 

Care Manager Responsibilities are, but not limited to:

• Responds to all referrals and begins outreach and engagement.Identifies ways to research and successfully find individuals that have been referred for Health Home services.The Care Manager screens, assesses and, as required, performs assigned daily on-call phone triage and walk-in support to assigned participant.

• Provides supportive counseling and care management service to develop comprehensive care plan in collaboration with the participant and identified community agencies, as well as develop an individualized crisis plan.

• Effectively identifies and uses available resources using current knowledge and awareness of agency and community services, and assumes an influential role in building recommended service options The Care Manager will find necessary resources and gather information from a variety of sources including multiple providers.

• Acts as an advocate and broker for clients in making referrals to agency services and community programs, and supports linkage.

• Uses knowledge, personal influence and persuasion to encourage and facilitate connection of participants and their families with continuing care services. Uses Person Center Planning strategies and build support team.

• Establishes and maintains productive working relationships with community service providers to facilitate effective referrals and service evaluation. Connects all of an individual’s care givers so that the needs of an individual are met in a comprehensive manner to support the objective of wellness.

• Maintains required contact with participant and their families and conducts support team and/or family meetings. The Case Manager serves as a liaison between the program and other internal and external resources.

• Works flexible hours, including evenings as determined by client needs and effectively evaluates and responds to client needs outside normal service hours.

• Facilitates, when appropriate, transportation for youth to and from services and other community services to facilitate youth’s ability to access services. If needed, may personally provide transportation.