Customer Experience Specialist - Queenstown, MD

VF Corporation - Queenstown, Maryland

Support store in reaching its goals by providing superior customer service and assisting with operational activities by supporting best practices.

Responsibilities:

1.      Inspire team to provide the highest level of service to the customer by providing training, coaching and modeling the way.

2.      Monitors customer flow at front-end, provides POS training and uses POS knowledge to troubleshoot. Oversees customer service desk.

3.      Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns, and price management.

4.      Provide direction to employees during hours of operation as well as opening and closing the store on a rotation basis.

5.      Assists with other operational activities including store and warehouse maintenance, helping to maintain a neat, clean, and inviting shopping environment.

6.      Provides support with visual presentation, signage and pricing.

7.      Provides direction to, assists with training and leading part-time sales associates.

8.      Performs other duties as requested by supervisor

 

Education/Experience:

 

1.      Years of Related Professional Experience: 2

2.      Prior experience in retail apparel environment desired

3.      Prior customer service experience preferred

4.      High School Diploma

 

Physical and/or Mental Requirements

 

1.      This position involves opening and closing responsibility, therefore, weekends and evening work schedule is required.

2.      While performing this job, the employee is regularly required to walk, stand, use hands and fingers to handle and feel objects, tools, or controls, stoop, kneel, or crouch.

3.      The employee is occasionally required to climb and balance, frequently lift and/or move up to 25 lbs., and occasionally lift and/or move up to 50 lbs.

 

Competencies:

Coaching & developing others

Customer Focus

Communication

Driving for results

 

 

 

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Posted: 30+ days ago

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