This position serves as the Advanced Medical Support Assistant on the Patient Aligned Care Team (PACT) within Ambulatory Care. On a regular and recurring basis duties and program responsibilities includes but are not limited to the following:
· Maintains appointment schedules for one or more outpatient clinics
· Maintains and assists with clinic access contingency plans
· Updates and verifies demographic information
· Screens/Receives telephone calls in a courteous and timely manner, and determines the nature of requests and provides response or routes it to the appropriate person using privacy rules and established clinic procedures
· Manages the Electronic Wait List (EWL) and Veterans Choice List (VCL) in accordance with published regulatory guidance
· Schedules appointments accurately and in a timely manner; notifies supervisor of issues with clinic access; and reviews consult requests on a daily basis
· Utilizes various databases to extract, categorize and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel
· Develops and maintains specific reports used by the team to monitor, track and trend care delivery as well as participating/leading quality improvement efforts focused on cost, access, quality and satisfaction
· Participates in daily teamlet huddles and weekly meetings in regards to patient care planning and management
· Independently manages responsibilities and adjusts priorities and deadlines according to meet team and patient needs
· Provides administrative support to clinical and other administrative staff throughout the Primary Care Area, which requires administrative scheduling and appointment coordination for diagnostic testing and consultative appointments for many clinical services
· Meets the need of customers while supporting the Medical Center and Service missions
Work Schedule: Monday - Friday, 7:30 am to 4:00 pm
Functional Statement Title/#: Advanced Medical Support Assistant/573-11C-001