Pharmacy Systems Department Specialist II

Albertsons LLC - Boise, Idaho

Job Title: Department Specialist II

Department: Pharmacy Systems

Location: Boise, ID

Reporting Manager:  Assistant Manager, Pharmacy Systems

Hiring Manger: Director, Pharmacy Systems and Process Redesign

Purpose of Job:

This position is responsible for support and development functions within the Pharmacy Systems Department in Boise, ID.  This includes, but is not limited to, performing Tier 2 business support to store teams running ARx, EPS, and PDX Classic, being a liaison to IT support at both the Tier 2 and Tier 3 level, testing ARx and EPS development releases, potentially working on ARx and EPS requirements and Development Releases as part of a project team, capable of performing user acceptance testing on ARx and EPS, writing test plans, and miscellaneous other tasks as assigned by Pharmacy Systems team management.

 

Job Responsibilities:

·         Customer Service

·         Answer ARx and EPS Procedural Questions

·         Troubleshoot Procedural questions vs. Software Errors

·         Performing Tier 2 Business support via direct store calls, call escalations from the Tier 1 help desk, and from other central support areas.

·         Communications with store teams regarding program enhancements.

·         Surveying stores via phone for ARx and EPS Support reasons

·         Perform testing on ARx and EPS  release cycles

·         Support other central support areas on ARx and EPS functions

·         Must possess excellent ARx and EPS testing skills

·         Must be able to effectively write a test plan for use by other individuals

·         Must demonstrate competence  and desire to be part of a development team project 

 

Specialized Skills:

·         Must be proficient in the operations of ARx and EPS

·         Problem solving skills

·         Excellent verbal and written communication skills

·         Familiar with Microsoft Office Tools such as Excel, Word, Power Point, and Access

·         Self Starter

·         Able to multi-task

·         Must provide excellent customer service

·         Should be able to type proficiently (greater than 40 words per minute)

·         Should have a strong interest in IT and related fields

·         Should  have some testing experience on applications

·         Should  have a strong understanding of Pharmacy Operations

 

 

Education/Experience:

·         High School diploma or equivalent, or higher education.

·         Licensed Pharmacy Technician preferred, but training is available.

·         Certified Pharmacy Technician, tech specialist preferred, but not required.

·         Should  have knowledge of the ARx and/or EPS pharmacy application with a minimum of 4 years’ experience.

·         Should have experience in Pharmacy Central Support or a strong technical understanding and background

 

Physical Environment:

 

·         Should be able to lift and carry items weighing up to 20lbs.

·         Must be able to sit or stand for periods of time up to 8 hours.

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at desk or computer terminal.

• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday.
• Stooping, bending, twisting and reaching may be required in completion of job duties.

           

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws.  The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

EOE

 

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Posted: 30+ days ago

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