Soft Services Manager / Moves Manager (MAC)
JLL - Rio Rancho, NM
Position Summary:
Summary
The Soft Services Manager directly oversees multiple service disciplines across a high-tech facility operations. This position is directly responsible for contract management of custodial, landscaping and pest-control. The Soft Service Manager is responsible for managing these operations in a productive, efficient, best practices, regulatory compliant and cost effective manner. Management of MAC services and MAC services personnel, POC/Liaison between JLL, JLL site manager, client planner, administrators, and customers.
Essential Functions
- Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints.
- Analyze trends and utilize data to anticipate and proactively address issues in the client environment.
- Responsible for all related KPI’s and SLAs
- Provide support from building operations, operational integrity, and aesthetic compliance against high standards.
- Create estimate and purchase requests as necessary
- Manage vendor purchase orders
- Performance management of MAC personnel
- Work with client on updates, new projects and coordination
- Coordinate all office moves, event setups, site-to-site moves, furniture services/repairs/deliveries and perform office and event design layout, create labels for all office spaces
- Coordinate and perform office ergo evaluations
- Upload ergo data into shared drive and send recommendations to customer
- Manage furniture inventory
- Effectively utilizes data and analytics in the communication of solutions and decision making
- Familiarization with applicable codes, comply with specifications, safety compliance, and ensure all standards are met within the scope of company policies and procedure; and in compliance with all federal and state regulations.
- Manage work request communicated by JLL, the client, customers, and vendors, provide updates to client, customer and vendors.
- Continuously raise the bar in the vendor quality and service while reducing overall cost.
- Hold vendors accountable for delivering high quality services per contract scope of work.
- Consistently delivers high quality, creative, and cost-effective solutions that benefit the client
- Conducts inspections of the site to check the level of service provided by the services providers. These inspection should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users.
EDUCATION AND EXPERIENCE
- High School diploma or G.E.D. equivalent is required.
- An Associate’s or Bachelor’s degree is preferred.
- 3-5 years of work related experience
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to work in a highly dynamic environment, demonstrating self-motivation, being adaptable to changing environments and situations, and completing priorities on time and within budget.
- Excellent verbal and written skills with an ability to clearly, concisely and effectively communicate to reach consensus and/or transfer knowledge to others.
- A true innovator who brings diverse thoughts and continuous improvement.
- Participates in creation and implementation of inspections and other quality practices and procedures.
- Demonstrate success directly interfacing with client management, vendors, and throughout all levels of the organization.
- Computer proficiency a must, including experience with a Computerized Maintenance Management System, such as Maximo or 360Facility
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 44380BR
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Posted: 30+ days ago
