Analyst 2, IT Support

Comcast - Philadelphia, PA

 

Job Summary:
Responsible for assisting to oversee system support functions in a
client server systems infrastructure. Manages day to day activities
within the system including maintenance, and interfacing with system
personnel to ensure that all questions / issues arising are resolved in
a timely manner. Works with moderate guidance in own area of knowledge.

Core Responsibilities:
-Tests new software, system patches and Operating system images for
conflicts with existing applications using a defined test plan.
- Tests, diagnoses and resolves end user desktop hardware, OS and
application problems.
- Coordinates with vendors for hardware parts/repairs/replacements.
- Manages system outages to resolution.
- Collaborates with fix agents, both internal and external, to resolve
issues.
- Researches and investigates new products for PC software, hardware and
mainframe.
- Provides consultation services for users with problems or new tasks
and formulates solutions.
- Provides immediate technical application support via telephone, email,
and Internet.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

 

Job Specification:
- Associate's Degree or Equivalent
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- Generally requires 2-5 years related experience

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Posted: 30+ days ago

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