CSC Sales and Service Consultant

Comcast - Bellevue, WA

Job Summary:
The CSC Sales and Service Consultant is responsible for assisting customers with resolving complaints, interpreting and clarifying account statements, and correcting billing discrepancies. Educates the customer on features, benefits and use of all company products and services. Meets or exceeds sales and service goals by evaluating and satisfying customer needs. Responds to and processes all general service requests, including changes to account data, product features and level of service. The position will also work at other Comcast Cable Store locations in the area as needed.
Core Responsibilities:
- Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. Maintain detailed sales product knowledge, including competitive information.
- Provide superior customer service with all customer interactions. Evaluate customers' potential product needs and make appropriate recommendations.
- Utilize retention techniques to proactively retain existing customers from canceling service.
- Meet or exceed sales quotas in an accountability-based culture.
- Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with a focus of maximizing the customer experience.
- Work in a fast paced, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other Customer Service Centers to offer additional support.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School Degree or Equivalent
- Generally requires 1-3 years related experience
Preferred Qualification:
- Bilingual a plus

---

Posted: 30+ days ago

Apply Now