Customer Account Exec 1 - Technical

Comcast - Fort Myers, FL

Job Summary:
Responsible for providing technical support for Comcast high speed
internet problems via phone, email and/or instant messaging.
Troubleshoots hardware and software issues and communicates with
helpdesk to resolve complex issues/problems. Provides technical
assistance to ensure a positive customer experience. Ensures adherence
to the Comcast Quality Experience (CQE).

Core Responsibilities:
- Provides a full range of customer service for Comcast high speed
internet product in a prompt, efficient and professional manner.
- Advance troubleshooting for PC/browser/e-mail/personal
webpage/connectivity firewall/ router/hub problems and provides customer
education to same.
- Demonstrates listening and analytical skills, with the ability to
obtain key information and resolve complex service problems with first
call resolution.
- Demonstrates knowledge of installing software programs and
troubleshooting operating systems, software and hardware.
- Communicates courteously and pro-actively to learn customers short
term and long term needs and understands issues from customers position.
Recommends products or services to promote customer focus in employees
and develop partnerships with customers.
- Possesses an excellent knowledge of windows and Macintosh operating
systems, internet/IP, web browsers, e-mail and other PC operating and
connectivity technologies. Diagnoses PC hardware, software, operating
system and cable modem and cabling issues.
- Consistently demonstrates ability to meet higher performance
expectations (increased KPI/MPS).
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned

Job Specification:
- High School or Equivalent
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- Generally requires 0-2 years related experience

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Posted: 30+ days ago

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