Customer Account Exec 2 - Sales

Comcast - Plymouth, MI

Job Summary:

Responsible for promoting and selling Comcast products and services

that are both current and emerging. The Customer Account Executive (CAE)

will approach sales as a way of helping our customers receive the best

value for their money. CAE's must be service-oriented individuals, able

to communicate effectively and display a professional and positive

demeanor. The CAE relates well to the customer, thinks and exercises

sound judgment, and acts responsibly in the customer's and the company's

interest. Works with moderate supervision/guidance. Is accountable

for individual results and impact on team.

 

Core Responsibilities:

- Interacts with customers via telephone, e-mail, or face-to-face to

assist with a variety of customer inquiries and issues. Must be able to

wear telephone headset and manipulate objects such as pen, keyboard, and

mouse.

- Elicits and records customer information and inquiries using a

computerized system.

- Demonstrates basic knowledge of competitors. Determines and implements

basic strategies/techniques to effectively counter competitive offers

and educate customers on product comparisons.

- Recognizes, conveys, promotes, and sells products and service value.

Remains up-to-date on products and services to ensure customer

satisfaction and to maximize sales opportunities (e.g. marketing matrix,

new product information).

- Articulates our competitive advantage. Maintains excellent oral and

written communication skills, with demonstrated ability to articulate

relevant information and directions in an organized and concise manner.

- Demonstrates the ability to establish and maintain effective

relationships with customers delivering the Comcast Quality Experience

(CQE). Acts as an Ambassador for Comcast by building rapport with the

customer, supporting, reassuring, and educating the customer throughout

the call.

- Promotes and recommends Comcast products and services based on a

logical relationship to the customer's needs and interests. Enters and

confirms sales when appropriate. Demonstrates increased proficiency with

customer interactions.-Supports other lines of business as call

volume dictates.

- Establishes customer needs through enhanced probing techniques, then

promotes and recommends Comcast products and services based on

customer's needs and interests. Demonstrates closing techniques

consistently, repeatedly, and in a timely manner.

- Interacts and communicates collaboratively within the sales group and

other groups, as appropriate, to provide a quality customer experience.

Continues to improve sales ability through ongoing training, role

playing, and coaching.

- Consistently demonstrates ability to meet higher performance

expectations (increased KPI/MPS).-Achieves overall performance goals

of the organization.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Attends training as required.-Regular, consistent and punctual

attendance. Must be able to work nights and weekends, variable

schedule(s) and overtime as necessary.-Other duties and

responsibilities as assigned.

 

Job Specification:

- High School or Equivalent

- Generally requires 2-5 years related experience

 

Available work schedule Start Date June 6^th 2016

 

---

Posted: 30+ days ago

Apply Now