Customer Sales/Service Rep 1

Comcast - Pacifica, CA

Job Summary:
Responsible for performing a variety of routine customer service and sales duties. Under training and work direction, answers customer phone calls, sells services and covers a full range of services in a prompt and professional manner. Obtains necessary information for resolution of transactions.
Essential functions include, but are not limited to the following:
- Provides prompt resolution of customer inquiries by providing appropriate billing, service, programming or maintenance information. Records information as needed or required.
- Sells new services to new customers and attempts to upgrade and/or retain existing customers.
- Considers customer request to disconnect or downgrade services and makes valid attempt to prevent such action. Processes request if unsuccessful in retaining customer or service.
- Exceeds or maintains reasonable minimum sales standards as required.
- Demonstrates courtesy and patience in customer relations.
- Prepares work orders for requests after determining if field visit is required and assures appropriate follow-up procedures are followed.
- May perform follow-up on installation/service quality.
- Greets walk-in customers, handles payments, and processes requests on a direct customer contact basis.
- Checks customer work/services orders to ensure accuracy.
- Handles customers' problems regarding installation, billing and collection, service upgrades and downgrades, and disconnects.
- Processes payments received from field personnel.
- Responds to routine customer work/service orders inquiries and requests.
- Troubleshoots routine problems with installation, billing and collection, service upgrades/downgrades, equipment, and disconnects.
- Processes customer payments and adjustments, balances cash drawer, and prepares deposits.
- Explains marketing campaigns and promotions.
- Prepares customer correspondence.
- Interacts with customers on a regular basis and demonstrates proficiency in current customer service requirements.
- Responds to routine issues requiring understanding of system products, services, and internal processes and procedures; demonstrates understanding of all procedures and policies related to the job.
- Checks in work orders completed by field personnel, interacts with field personnel on a regular basis to support customer service commitments.
- Works under close supervision.
- Actions as directed by supervisor or by procedure.
- Works at other cable store locations as necessary/requested, pursuant to provisions of the collective bargaining agreement.

Qualifications:
- High school diploma or equivalent required.
- Ability to communicate effectively orally and in writing.
- One (1) year of sales, previous customer service, data entry and cash handling experience preferred.
- Ability to use general office equipment.

- Basic computer and keyboarding skills.

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Posted: 30+ days ago

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