Customer Service Center Sales Consultant

Comcast - Mansfield, MA

Customer Service Center

 

 

**This is a PART TIME position in our new MANSFIELD Xfinity Store. The hours for the position are Sun 10:30am-4:15pm, Mon 12:45pm-7:15pm, Thurs 12:15pm-7:15pm, Fri 12:30pm-7:15pm. (Tues, Wed & Sat OFF). This PT Sales Consultant includes benefits.**

 

The future of Awesome is here, and this is an exciting retail opportunity to illustrate 'Awesome' directly with Comcast customers. If you have an appreciation for retail, a passion to work with customers, a love of new technologies and a winning sales drive, then this opportunity may be for you!

 

Play with interactive displays of Xfinity cable and television. Show an incredibly fast download of a movie using Xfinity Internet. Monitor a staged Comcast home remotely using Xfinity Home. Receive a voicemail via text on your laptop. Do all of this right in front of a customer!

Educating and energizing customers on features, benefits and use of all Comcast products and services has never been more fun. Comcast will provide the tools, and they need you to provide the Awesome. Ultimately, you will recommend and sell the perfect solution for the customer.
In this role, you will work directly with customers in a retail location and review all of the products and services that Comcast has to offer a customer, based on the customer's needs. You will help the customer understand more of what Xfinity is about.

Additionally, you will also be responsible for helping existing customers on interpreting and clarifying their account statements and paying their bills in the store. You will be able to answer any questions they have on current or new services, make changes to account data, upgrade or downgrade levels of service, and process all general service requests.

Other responsibilities include helping customers with any concerns they may have with their products or services. These concerns may include, but are not limited to, billing discrepancies, service disruptions, and general service inquiries. Comcast realizes that sometimes things aren't perfect; however you will be able to resolve these issues first-hand, and help the customer leave the store much happier than when they arrived.

 

Job Summary:
Responsible for promoting and selling Comcast products and services to
both new and existing customers while engaging with them in a retail
store location. Communicate effectively with customers to inform them
of the features, benefits, and use of all products and services.
Educate and assist them on their purchase decision and offer the best
possible technology solution to meet their needs. Explain and
illustrate the advantages of their purchase decision and place an order
on their behalf while they are inside the retail store. Demonstrate
strong customer-focused service, both on and off the sales floor, and
transform every customer interaction into a positive customer
experience. Provide effective collaboration with other Comcast
employee's and exhibit strong skills in the areas of relationship-
building and sales presentation.

 

Core Responsibilities:
- Provide strong understanding and enthusiasm around technology,
especially around Comcast products and services. Maintain detailed
sales product knowledge, including competitive information.
- Provide superior customer service with all customer interactions.
Evaluate customers' potential product needs and make appropriate
recommendations.
- Utilize retention techniques to proactively retain existing customers
from canceling service.
- Meet or exceed sales quotas in an accountability-based culture.
- Manage store inventory, process equipment transactions, and handle
high volumes of cash and other payment activity with a focus of
maximizing the customer experience.
- Work in a fast paced, high-volume environment and, where applicable,
cover multiple store locations throughout the operating area; may be
asked to travel to other Customer Service Centers to offer additional
support.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School Degree or Equivalent
- Retail sales experience preferred.
- Commission sales experience preferred.
- Generally requires 1-3 years related experience

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Posted: 30+ days ago

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