Director 2, Fulfillment

Comcast - West Palm Beach, FL

Job Summary:
Responsible for directing, managing, and coordinating job scheduling and
process improvement initiatives for designated areas of responsibility.
Works daily, and as a team member, with the Director of Customer
Service and the Director(s) of Technical Operations to increase
efficiencies that reduce customer service problems and increase
technician productivity. Provides leadership and direction for diverse
and complex functions. Contributes to the development of the
organization's business strategy. Interprets business strategy and
develops organizational objectives to align with this strategy.
Typically manages multiple teams of professionals.

Core Responsibilities:
- Establishes quota and routing to ensure budgeted subscriber growth
objectives and efficient and orderly work flow.
- Oversees the daily workload of technicians, installers, and service
persons.
- Stays current with technical advances. Assists in mobile devices and
workforce management tool roll-outs.
- Ensures compliance with NCTA standards.
- Creates necessary monthly reports.
- Ensures competence and continuity of qualified Fulfillment supervisors
and staff through optimum selection, training, development, appraisal,
and motivation techniques.
- Plans, develops, and administers programs in adherence with area and
system objectives.
- Monitors Fulfillment productivity in accordance with established
policies to assure adherence, as well as completeness, in all
transactions.
- Prepares and controls operating budget for Fulfillment function and
controls costs to help achieve profit objectives.
- Works with Area and Region Leadership to maximize customer
satisfaction, technician productivity, and efficiency initiatives.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
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- Generally requires 10+ years related experience

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Posted: 30+ days ago

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