Director, Human Resources

Comcast - Tucson, AZ

As an HR leader, are you interested in building and supporting a highly engaged employee team dedicated to providing an outstanding customer experience? Are you looking for the opportunity to tap into a variety of capabilities of a large company while partnering with other leaders to improve the employee experience in a high-profile location? If so, consider joining the Comcast National Customer Operations team in the role of HR Director for our Tucson Customer Care Center. We are seeking an HR leader who understands how to design and implement employee engagement strategies, guide and coach a strong people leadership team and provide knowledgeable on-site human resources support.
Core Responsibilities:
- Provides support and direction to people leaders and employees in regard to Human Resources policies, procedures, EEO, pay-for-performance, talent management, talent acquisition and training.
- Counsels management and employees on disciplinary actions and performance problems.
- Strong business partner with supporting employees in an environment where employees are in one location most likely call center.
- Provides support, direction, and coaching for training and development programs.
- Experience supporting a large workforce.
- Contributes in HR leadership and business management meetings to provide human resources perspective on key organizational issues.
- Collaborates with colleagues and team members in talent acquisition, training and other functions to ensure adequate staffing, training, etc.
- Partners with business leaders to achieve organization and business alignment.
- Close collaboration with other HR site leaders to ensure coordination and consistency around HR processes
- Partners with senior management to develop HR goals, policies, and programs that align with business initiatives.
- Grow, develop and retain a strong HR team that meets the business needs.
- Operates HRIS system(s) to maintain appropriate data integrity.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Develops Human Resources strategies and implements plans that align with Company and Division business objectives.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Position Requirements:
- Bachelor's Degree. Master's preferred
- Generally requires 10+ years human resources experience in customer service-related function
- Proven management experience
- Strong communications skills-bilingual in Spanish preferred
- Demonstrated success in managing HR programs in a call center environment
- Strong analytical skills and drive for continuous improvement

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Posted: 30+ days ago

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