Director, Quality Assurance

Comcast - Philadelphia, PA

Job Summary:
Responsible for managing the Enterprise Resource Planning (ERP) Services Quality Assurance team providing test support and quality management for the Financial Systems and Delivery Operations & Platform Services (DOPS) development teams. Manages and provides oversight for the execution of detailed testing efforts on new and existing products and services. Monitors testing activities. Implements and maintains technical quality assurance and control systems and activities. Specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of company products. Oversees the review of engineering designs for quality requirements and considerations. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Develops and manages performance metrics. Reviews end user experience. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies, assist in development, and meeting of, departmental budget.

Core Responsibilities:
-Manages a Quality Assurance team responsible for the planning and successful completion of product and service testing.

-Manages contractor resources/employees to a budget supporting test initiatives for capital projects.
-Provides guidance to the Quality Assurance and Product and Development teams in identifying product and technical requirements. Serves as primary point of contact between the Quality Assurance team and Product and Development teams. -Works with Program management team as well.
-Collaborates with various departments to ensure timely delivery of all documents required to support testing.
-Directs the development of test cases and detail test scenarios for Quality Assurance Engineers. Identifies potential test applications and automation tools.
-Monitors testing, including tracking test deficiencies, the development of improvements and gathering metrics to report progress to leadership team.
-Ensures product problems are properly identified and prioritized in the formal defect tracking system and change control processes to determine release-readiness.
-Provides technical leaderships and consultation with regards to test philosophies and methodologies, practices, procedures and techniques.
-Coordinates internal and external software testers and facilities. Works with vendors to troubleshoot problems when necessary.
-Participates in product teams and the software development life cycle process.
-Collaborates with leadership team to identify, define and measure departmental key goals.
-Consistent exercise of independent judgment and discretion in matters of significance.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
-Other duties and responsibilities as assigned.

Job Specification:
-Bachelors Degree or Equivalent
-Engineering, Computer Science

-Generally requires 10+ years related experience

---

Posted: 30+ days ago

Apply Now