Engineer 2, Test and Turn Up

Comcast - Greenwood Village, CO

Job Summary:
Responsible for implementing and troubleshooting CPE issues in all regions of the Commercial Services network on the Test & Turn Up team. Resolves all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed. Troubleshoots and provides resolutions according to established practices and procedures. Provides project management and status updates. Contributes on cross-functional teams, as required. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities.

Core Responsibilities:
- Demonstrates proficiency in all service types and equipment types.

- Tests and turns up new circuits in a production commercial services environment, according to Comcast practices. May recommend new practices and procedures, as necessary.

- Interfaces with commercial customers in regards to commercial product offerings. Troubleshoots issues, providing resolutions according to established practices and procedures.

- Coordinates and resolves service issues with providers and vendors to ensure accurate and timely implementation of new trunk groups and augments to existing trunk groups.

- Coordinates and implements new features, technologies, upgrades, and patches in the production environment with respect to circuit design, turn up, and test.

- Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into database.

- Opens and updates service tickets in database/tracking system.

- Directs efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Work with internal and external customers in a courteous and professional manner.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree in Engineering or Equivalent
- Generally requires 2-5 years related experience

- Certifications: CE-A required. CE-P CCNA or JNCIA preferred.

---

Posted: 30+ days ago

Apply Now