SPP Special Order Account Rep – Staples Channel Support - Orange city, IA

Staples - Orange City, IA

Position Summary:

The Special Order Associate plays a role in assisting and supporting Sales Representative and/or customers directly by providing product ideas, & quotes, purchase order execution, and customer service relating to promotional and proprietary products and services.  They respond directly to Sales Representative and customer inquiries with consistent manager support while gaining proficiency in the role.

 

Primary Responsibilities:

• Support the Sales Representative or customer directly by learning & utilizing company systems, processes and merchandise, sourcing and selling products from our stock line and approved suppliers.
• Utilize effective communication skills to discern customer expectations and develop and present recommendations to customers for approval.  Utilize company systems for pricing application with manager oversight for larger volumes.  Work with suppliers (with manager assistance) to source products/negotiate cost to meet the customer’s specific needs for non-program merchandise, special events, etc.
• Collaborate with various support departments (with manager assistance) to implement customer expectations & requirements.  Support the program process by providing necessary customer information to ensure the success of a program.
• Work with expeditors/billing/accounting to learn and facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems.
• Involvement in ongoing improvement efforts as directed by management.
• Represent Staples at customer shows, corporate trade shows, and occasional territory travel.

 

Basic:

• High School Diploma or GED
• 1-2 years’ experience
• Customer service knowledge is required and any promotional products merchandising or purchasing skills are considered a plus.
• Good customer relation and communication skills including verbal and written such as e-mail and phone skills.
• Knowledge of Microsoft programs (Excel, Outlook, Word, and PowerPoint).  Industry experience with ESP or SAGE is considered a plus.
• Apt organizational skills with capacity to manage multiple projects simultaneously.
• General “strategic business sense” skills and math aptitude

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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Posted: 30+ days ago

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