Corrigo Platform Analyst

JLL - Moline, IL

Position Summary:

Corrigo Platform Analyst Job Description

Responsibilities:

This position is responsible for Systems Administration of a Computerized Maintenance Management System (CMMS), facility service request (FSR) system, and account-level reporting. General duties include system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity and auditing. Additional responsibilities include efficient, effective KPI tracking and reporting tools for tracking performance across the account. Development and distribution of best practices, process documentation, and user support materials for data management tools.

Systems Administrator Duties

The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
Manage operations to mitigate operational risk.
Serve as the single point of contact to the account team for all CMMS systems related questions, support issues, and requirements.
Responsible for production of monthly, quarterly, annual and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
Work with Platform team to implement reporting tools, e.g. KPI, SLA’s, monthly, quarterly and annual reports, etc. used to track JLL’s performance.
Responsible for working with the Data Management, set up processes to ensure validity and data integrity in multiple databases and trackers, such as the Master Property Lists, and work with business service teams to ensure data quality.
Benchmarking support utilizing data from multiple sources including Call Center, financial, lease data. Work with clients and teams to identify data needs and reporting.
Analyze work order data for all regions to identify gaps and/or issues at branches across the portfolio and present findings to client.
Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.
Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions.
Support the account team users with general questions and other systems support requests.
Requesting User IDs and passwords for new users via OVID Process
Request system changes via Corrigo Data Governance Process
Provide new user training, advanced user training and new feature training to the account and client staff as required.
Configuration of system notification messages, print formats and other inbound/outbound communication mechanisms.
Develop and deploy inspection forms, supporting the building engineering team.

Requirements

Undergraduate degree preferred, or equivalent experience
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
5 years’ experience managing CMMS/ work order applications, Performance Management, Data and Analytics preferred
Demonstrated experience utilizing Tableau or other reporting tools
Demonstrated process orientation and data driven skill sets
Above-average aptitude for technology and systems, highly proficient in MS Office, strong Excel skills
Possess strong written, verbal and people skills
Superior customer service skills and orientation
Ability to collaborate across many levels within JLL and client
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Strong organizational skills and collaborative style needed.
Felony background check and drug test required.