Pharmacy Systems-Department Specialist I

Job Title: Department Specialist I

Department: Pharmacy Systems

Location: Boise, Idaho

Purpose of Job:

This position is responsible for support functions within the Pharmacy Systems Department in Boise, ID.  This includes, but is not limited to, performing Tier 2 business support to store teams running ARx, EPS, and PDX Classic, being a liaison to IT support at both the Tier 2 and Tier 3 level, testing ARx  and EPS development releases, and miscellaneous other tasks as assigned by Pharmacy Systems team management.

Job Responsibilities:

·         Customer Service

·         Answer ARx Procedural Questions

·         Troubleshoot Procedural questions vs. Software Errors

·         Performing Tier 2 Business support via direct store calls, call escalations from the Tier 1 help desk, and from other central support areas.

·         Communications with store teams regarding program enhancements.

·         Surveying stores via phone for ARx, EPS, or PDX Classic Support reasons

·         Perform testing on ARx and EPS release cycles

·         Support other central support areas on ARx and EPS functions

Specialized Skills:

·         Should  be proficient in the operations of ARx or EPS

·         Problem solving skills

·         Excellent verbal and written communication skills

·         Familiar with Microsoft Office Tools such as Excel, Word, Power Point, and Access

·         Self Starter

·         Able to multi-task

·         Must provide excellent customer service

·         Should be able to type proficiently (greater than 40 words per minute)

·         Should have a strong interest in IT and related fields

·         Must have a strong understanding of Pharmacy Operations

Education/Experience:

·         High School diploma or equivalent, or higher education.

·         Licensed Pharmacy Technician preferred, but training available.

·         Certified Pharmacy Technician, tech specialist preferred, but not required.

·         Knowledge of the ARx or EPS pharmacy application with a minimum of 2 years’ experience is preferred.

·         Applicants with Technical support background may supersede Pharmacy Technician preference.

Physical Environment:

·    Should be able to lift and carry items weighing up to 20lbs.

·    Must be able to sit or stand for periods of time up to 8 hours.

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at desk or computer terminal.

• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday.
• Stooping, bending, twisting and reaching may be required in completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws.  The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

EOE