System Support Manager
Albertsons LLC - Meridian, Idaho
SYSTEM SUPPORT MANAGER
Sundries Distribution Center, Meridian, ID
Albertsons Safeway is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is privately owned with supermarkets across the country that include: Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.
The Supply Chain Manufacturing Department has an opening for a System Support Manager. This position will be located in Meridian, Idaho.
Position Purpose:
The System Support Manager position directly reports to the Distribution General Manager. This role provides technical support to all areas of the local Distribution Center (including: Warehousing, Transportation, Procurement, Accounting, HR etc.) and Manufacturing Plants. Contributes to the overall goals by maintaining the integrity and viability of all technical and application solutions employed within a Distribution Center and local Manufacturing plants as applicable. In compliance with Supply Chain and IT standards in collaboration with Supply Chain Services and Information Technology, developing a team of Analysts and Operators, and managing overall departmental expenditures.
Key Responsibilities include, but are not limited to:
• Direct support services (technical support, problem resolution, training, access requests, print services and maintenance of critical business systems, etc.).
• Provide procedures and controls are in place to ensure optimal usage and execution of critical business systems.
• Provide internal and external communication with business units on system updates, operating schedules etc.).
• Collaborate with Supply Chain Services and Information Technology teams to drive better system / application performance and processes and project implementations.
• Financial responsibility for System Support portion on the P&L: Expenses (annual, monthly), Maintenance contracts, Capital budget (justification for all expenditures, procurement of hardware and software), IT asset inventory.
• Staff management, development and succession planning for Systems Support Analysts and Operators.
• Participate in Special Projects.
Qualifications:
• Bachelor’s degree in Information Technology or Computer Science preferred, or related field experience.
• 5 plus years’ experience in application support and/or computer operations.
• 5 plus years’ experience in Supply Chain (Procurement, Warehousing, Transportation, Manufacturing).
• Possess strong knowledge of information technology (hardware & software) solutions & tools.
• Possess in-depth knowledge of Supply Chain processes and applications (e.g. Buying, Warehousing, Transportation, Manufacturing etc.).
• Possess good understanding of all aspects of operations to facilitate recovery procedures for all job processing, network or hardware failures.
• Ability to manage technology services for multiple locations (DCs, Plants).
• Possess good communications skills, both verbal and written. Deal effectively with a wide variety of people both in person and over the telephone.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe and thorough completion of work activities.
• Possess ability to concentrate and deal with frequent interruptions.
• Travel Requirements: Less than 5%.
Respond to: Interested candidates are encouraged to submit a resume by visiting www.albertsons.com/careers
AN EQUAL OPPORTUNITY EMPLOYER
Posted: 30+ days ago
About Albertsons LLC
Albertsons is one of the largest food and drug retailers in the United States, with both a strong local presence and national scale. We operate 2,200+ across 33 states and the District of Columbia under 18 well-known banners including... more
