Division Patient Care Services Mgr - Shaw\'s Supermarkets

Albertsons LLC - Center Conway, New Hampshire

POSITION PURPOSE:

The Division Patient Care Services Manager works under the direction of and reports directly to the Director of Pharmacy Operations. Division Patient Care Services Managers purpose is to drive execution of Patient Care and Specialty Care services in Company pharmacies and manage results to the annual Patient Care financial plan.

KEY RESPONSIBILITIES include, but are not limited to:

• Division Patient Care Services Manager has direct responsibility for providing division direction for the implementation and execution of Patient Care (PC) and Specialty Care (SC) services in Company pharmacies.
• Responsible for division execution of the following PC services:
o Flu Immunizations
o Travel Health Program (where applicable)
o Other vaccinations
o Biometric Screenings
o Medication Therapy Management
o Diabetes Management (where applicable)
o Smoking Cessation (where applicable)
• Responsible for division execution of the following SC services:
o Medication Administration (where applicable)
• Train, develop, monitor and mentor pharmacists at store level to effectively implement PC programs into their practice sites and the Pharmacy Manager towards managing their business and practice to their Patient Care sales goal.
• Responsible for providing PC goals, trend and period reporting and managing to year end division PC financial plans.
• Each Division Patient Care Services Manager will serve as Subject Matter Expert (SME) for program(s) within their division area of responsibility.
• Responsible for all Board of Pharmacy regulations in the states they are responsible for related to PC and SC services, and ensure all Pharmacists complete all licensing and certification related to patient care services for their State of practice.
o Understand and ensure compliance of pharmacies and pharmacists with all policies, procedures, state and federal regulations related to PC and SC.
o Ensure Clinical Laboratory Improvement Amendments (CLIA) compliance by pharmacies.
o Ensure Blood-borne Pathogen (BBP) and The Companies Exposure Control Plan compliance by pharmacists.
o Ensure pharmacist compliance with maintaining a current CPR certificate and offering CPR training for pharmacist.
o Ensure pharmacist compliance with immunization certificate training.
 Initiate accommodation discussions between pharmacists unable to immunize, DPO, and pharmacy HR
• Develop relationships and capture sales with outside business and community organizations that utilize PC and SC services Company Pharmacies offer.
• Actively participate in State Immunization Coalition(s); Patient Advocate Coalitions; Public Health Organizations, Board(s) of Pharmacy and Pharmacy Associations.
• Partner with recruiting to build relationships with professors and administrative staff at Colleges of Pharmacy within their operating area to improve the Companies visibility at the college(s) for PC and SC services.
• Participate in health fairs and recruiting events where Pharmacy Care can be an integral feature.
• Ensure new pharmacies and pharmacies undergoing systems conversions are prepared to provide PC and SC services without interruption to patients.
• Coach and mentor Patient Care Pharmacist in the field and at the Patient Care Center to effectively deliver PC services with quality that meet or exceed national guidelines.

QUALIFICATIONS (The following are preferred or desired unless specifically stated):

• Degree in Pharmacy required (B.S. or Pharm. D.).
• Knowledge of state, federal, and company policies and procedures, including PC and SC Policies and Procedures.
• Knowledge of Company Pharmacy practices, including inventory control, third party programs generic usage.
• Knowledge of Patient Care Services certification.
• Knowledge of financial reports and their use; ability to develop necessary reporting tools.
• Excellent problem solving abilities and attention to details.
• Leadership skills, a positive enthusiastic attitude and able to work with minimal supervision.
• Interpersonal skills including building relationships and conflict resolution. This involves the ability to develop and maintain positive working relationships with peers, management and other departments.
• Drive for results, including demonstrating energy and enthusiasm for new ideas and practices and an orientation toward accomplishment and innovation. This involves the ability to direct self and/or employees toward accomplishment of objectives and to persist in the face of challenges and obstacles to achieve goals and objectives.
• Oral communication skills, including the ability to speak in a clear and concise manner to peers, managers, and both internal and external customers. This includes the ability to communicate well to large groups of people.
• Influencing skills, including the ability to persuade others (divisions, patients, vendors and employees) to accept a point of view or take a specific action.
• Administration skills, such as planning and organizing, resource management and the ability to set priorities and coordinate work activities. Also includes managing time and resources so that work objectives are achieved on time.
• Patient relations skills including meeting patient needs and establishing a service environment. This involves the ability to identify requirements of internal and external customers, focus on achieving optimal results, and develop solutions that positively affect patient satisfaction. This also involves demonstrating good customer service to all.
• Written communication skills, including the ability to write in a clear and concise manner to peers, leadership, managers, and patients.
• Stress tolerance and adaptability, including the ability to maintain effective interactions with others under stressful conditions. This also involves the ability to be open to change, to be tolerant to diversity.
• Ability to develop an understanding of the merchandising and selling of pharmacy related items.
• Developing, mentoring and coaching skills, including the ability to provide others with constructive suggestions and encouragement. This involves the ability to set performance expectations and provide honest performance feedback.
• Professional integrity and accountability, including an orientation toward responding to questions honestly and in a candid, straightforward manner. This involves a willingness to uphold company policies and procedures, the ability to take responsibility for keeping commitments and to act as a role model for other employee’s behavior.
• Good computer skills including Microsoft Office.


PHYSICAL ENVIRONMENT
• Local and long-distance travel may be required – local travel is expected to be 65%
• Incumbent will travel among various pharmacy locations
• Incumbent may sit for long periods of time at desk or computer terminal.
• Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of normal workday.
• Stooping, bending, twisting and reaching may be required in completion of job duties

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

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Posted: 30+ days ago

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