Engineer 3, Engineering Ops (XNOC)

Comcast - Greenwood Village, CO

Responsible for operating, deploying, managing, and continuously
improving Comcast's Voice, Video, Commercial, Data, Home Security,
Systems, and Network services as well as associated infrastructure in a
7/24 environment. Examples of infrastructure include, but are not
limited to: routers, CMTS, switches, optical and TDM transport,
applications, servers, IP scopes, databases, etc. Position focuses on
deploying and stabilizing new products, code, technologies, services,
networks, systems, tools, and protocols; drives standardization,
automation, and service focused instrumentation; provides subject matter
expertise; resolves complex break/fix scenarios, engaging broader teams
as necessary and partners with/leads engineering, vendors, and regions
to achieve continuous improvement. Serve as highest tier operations
support for various field, CARE, vendors, and customer focused
organizations. Leads all command and control-related activities focused
on restoration of outages, communication across Comcast, and rapid
restoration. Works and directly leads external vendors, third parties,
and associated agencies, when necessary, to address issues across the
PSTN, peering arrangements, inter-operability issues, etc. Works under
consultative direction towards predetermined long range objectives.
Determines and pursues course of action necessary to achieve results.
Frequently serves as operation lead on specific projects, providing
broad direction across teams.

Core Responsibilities:
- Skills in Areas of Focus: SYSTEMS- Design, code, test, deploy and
evaluate highly reliable programs/scripts in Perl, C, C++, etc.
Administers and deploys configuration changes in a Weblogic, Unix, Linux
environments. Develops and implements fail over procedures to mitigate
impacts resulting from failures in the application or infrastructure.
NETWORK- Load balancer, firewalls, routers, CMTS, associated protocols,
advanced troubleshooting, protocols, multi and uni-caste, MPLS, IP
management, DNS, traffic management, and sparing. VOICE- PSTN, SIP,
routing, Cedar Point, Cisco, IMS, SS7, carrier to carrier
troubleshooting, etc. COMMERCIAL- Axerra, Ciena, Juniper, Layers 1, 2,
3, ENS, and associated services. VIDEO- DSG and 2way conduit
applications, channel migration from the headend to the CRAN, set-tops,
IP video deliver-i.e. RPD's, OM-1000's, and NC-1500's, MPEG
troubleshooting, through a variety of highly complex analytical duties
in the testing and evaluation of Comcast's network,
- Performs a variety of highly complex analytical duties in the
planning, deployment, testing, and evaluation of Comcast's network,
products, and services including CRAN, CMTS, and the IP platform, Voice,
Data, Commercial, Systems, and Video platform. Works closely with
vendors and field to identify and drive improvements across the
topology.
- Directs third party agencies (i.e. AT&T, Verizon,) internal resources,
and external resources while troubleshooting and resolving complex
peer-to-peer or vendor/supplier troubles focusing on rapid restoration.
Devises and implements strategies for solving complex technical issues
directly impacting internal and external customers or increasing
performance across broad ecosystems.
- Develops, produces, and reviews documentation, instructional and
procedural manuals for other employees to utilize to resolve complex
problems or make network improvements. Examples include: complex
processes for acceptance of new products (i.e. cable modems, systems,
etc,) testing such as operational readiness, tools focused on automation
(i.e. IP scope tool,) etc.
- Supports all the XNOC tools and alarms; analyzes systems needs and
determines prioritization of break/fix scenarios; implements code
changes and suggests improvements. Ensures the availability of
networking services; studies, evaluates, analyzes, and monitors the
network and services to determine problem areas and/or areas of concern.
Monitors, isolates, triages, and resolves outages and impairments.
Identifies and implements opportunities for improvement across XNOC and
XOC.
- Ensures databases, applications, hardware, and other related resources
are properly maintained and devises strategies to improve performance.
Provides subject matter expertise for all network equipment and provides
technical training and support to other operational groups. Updates
code and software to ensure proper system performance. Continually looks
for ways to improve services.
- Provides clear, crisp, and concise technical communication and
coordination during large outage scenarios.
- Directly executes changes, in the network and across systems, focused
on deploying new services, implementing changes, and stabilizing
products following established change management processes. Accountable
for configuration management techniques, ensuring infrastructure is
correctly aligned and fully compliant with standards.
- Accountable for understanding and managing services across highly
complex ecosystems cutting across multiple technologies, organizations,
people, companies, and solutions. Requires detailed understanding of
complex interdependencies/intradependencies. Accountable for providing
technical assessment of complex changes across ecosystems to ensure
resolutions of potential conflicts before impacting intra-/inter-
related vertical systems. Develops and reports on metrics which show
system uptime and overall service desk compliance to ITIL standards.
- Possesses advanced depth and breadth of knowledge across two to five
major ecosystems/technologies requiring technical competency, advanced
training, and outstanding verbal and written communication skills.
Leverages engineering methodologies across multiple areas of focus.
Possesses advanced working knowledge and application of process design,
client server technology, and internal/external processes. Provides
training and coaching to NSAR, CARE, sub-set of field organizations,
peers, vendors, third parties, and more junior engineering operations
staff. Provides insight across complex inter-operability and cross
ecosystem. Looks to understand and drive efficiencies across other XNOC
desks.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Bachelors Degree or Equivalent
- Engineering, Computer Science
-
- Generally requires 5-8 years related experience

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Posted: 30+ days ago

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