Customer Service Expeditor- Book & Run

Staples - Orange City, IA

Job Summary
Meets and exceeds Book & Run customers’ needs and assists Sales in meeting company goals and solidifying customer relationship with Staples Promotional Products. Manages and reports Book & Run Special Order tasks which include interactive communications with Special Order vendors. Supports the Book & Run reps by ensuring that orders are on cost, accurate and on-time. Proactively identifies Book & Run Special Order issues and assists Book & Run reps to resolve order issues to deliver the best value and highest quality to the customer.


Key Job Responsibilities
• Provides service to customers on a daily basis by processing orders, strives to exceed customer expectations, and builds relationships with customer base.
• Takes the appropriate actions to review and address negative CSAT surveys.
• Processes customer refunds and/or exchanges received via email, phone or CSAT surveys.
• Follows up on all orders daily. Ensures vendor received the PO and art, confirms in-hands date and secures tracking numbers. Make additional contact as needed.
• Communicates to SPO rep any changes or issues received from the vendor. Contacts the vendors for any changes or issues received from the SPO rep.
• Updates LINC systems with information provided by the vendor (ie: ship date, tracking numbers) and additional information as requested.
• Performs other duties as assigned.
• Identifies opportunities and is open to ideas on how to work more efficiently as a team.
• External vendors

Education/Experience Equivalent (minimum requirements)
• High School Diploma or GED or equivalent combination of education and experience
• Some college or Bachelor’s Degree preferred
• 1 – 2 years related experience
• Previous Promotional Products experience preferred


Other Skills (e.g. specialized training, language proficiency, functional expertise etc.)
• Ability to manage multiple projects with changing priorities and deadlines
• Ability to pay attention to detail
• Strong written and verbal communication skills
• Strong typing and keyboard skills
• Strong computer skills
• Advanced knowledge of Microsoft Outlook, Word and Excel
• Knowledge of AS400 computer skills preferred
• ASI Industry knowledge preferred

 

 

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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Posted: 30+ days ago

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