Assistant Facilities Manager
JLL - Albuquerque, NM
Position Summary:
WORK SHIFT: 8:30 AM – 5:00 PM
SUMMARY
Assist the Facility Manager in the delivery of services to operate and maintain the facilities of the assigned portfolio, including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.
ESSENTIAL FUNCTIONS
RELATIONSHIP MANAGEMENT
- Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
COMPLIANCE
- Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures
- Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly
- Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
- Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
TEAM MANAGEMENT
- Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
ADMINISTRATIVE FUNCTION
- Support work order management for supplier partners as necessary.
- Serve as primary liaison to Client Help Desk, suppliers, and assigned portfolio.
- Available 24/7 to manage emergencies affecting assigned portfolio.
- Interface with occupants of assigned portfolio; effectively communicate expected response time to critical work order requests. Timely follow-up on completed work to ensure client satisfaction.
- Ensure timely execution of all work orders, including but not limited to those deemed critical.
- Responsible for maintaining the computerized maintenance management system (CMMS) database including supplier contact database and work order reporting.
- Utilize management reports to measure and actively manage service delivery throughout the portfolio.
- Serve as primary contact with supplier partners ensuring contract obligations are executed.
- Coordinate discussions with selected suppliers regarding goal setting, performance criteria, and performance review.
- Collaboration with building owner(s)/manager(s) to ensure lease obligations are met in regards to maintaining building systems, landscaping and small renovation projects.
- Assist in the annual portfolio inspection process including site inspections, work order execution and follow up, and calibration meetings. Travel is required.
- Assist in the development and management of expense and capital budgets.
- Review and approve invoices, issue purchase orders as needed.
- Support the Facility Manager in the implementation of short and long-term projects for the client.
EDUCATION AND EXPERIENCE
- Bachelor’s degree
- Minimum 2 years of industry experience required either in the corporate environment, third party service provider or as a consultant
KNOWLEDGE, SKILLS, AND ABILITIES
- Basic knowledge of building systems (mechanical and electrical systems).
- Excellent customer, computer, managerial, verbal, and written communication skills
- Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 53791BR
#LI
Posted: 30+ days ago
