Pharmacy Tech III - 2nd Shift

Petco - RHINELANDER, Wisconsin

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

 

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Position Purpose:

This position performs a variety of clerical pharmacy tasks, which includes telephone contact with Veterinarian offices, customers and partners within the Customer Service Center. Additional responsibilities include entering prescription data into our pharmacy entry system to assure the efficient and accurate processing of prescription orders.

Essential Job Functions:

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Answers calls through the UCCX system managing a call volume and answer speed consistent with established goals. 
• Interact professionally and effectively with all areas of the pharmacy department and veterinary offices. This includes but is not limited to the ability to communicate in both verbal and written form to expedite the prescription order process. 
• Interact professionally with customers via phone or e-mail contact. Interactions will address order concerns, missing or incorrect information, verifications and conveying veterinarian responses to prescription requests. 
• omplex customer questions and resolve escalated concerns requiring research and follow up with the customer. 
• The position requires the ability to multi-task as various tasks may at times need to be addressed simultaneously. Tasks may need to be modified occasionally in order to accomplish necessary goals.
• The partner will be required to Processes direct entry of received prescription data with 99% accuracy and within departmental average in monitoring standards. 
• Take verbal prescription authorizations from Veterinarian offices and forward calls to pharmacists as required by pharmacy law. 
• Process state required pharmacy reports in an efficient and accurate manner. 
• Demonstrates core company values to effectively interact with partners at various level.

Education/Experience:

High School Diploma or GED equivalent desired

CPhT or previous pharmacy and customer service experience preferred

Excellent verbal and written communication skills

Strong Data/Order Entry Skills required

Computer proficiency utilizing Microsoft Office applications

Ability to multi-task and problem solve more difficult customer questions and complaints

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Posted: 30+ days ago

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