In consultation and collaboration with the Regional Facilities Manager, oversee the operation, staffing, performance and development of the service delivery staff
Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity
Measure and manage client feedback, written and verbal throughout the year
Conduct formal and informal relationship meetings with contacts
Oversee the development and management of the capital and expense budgets
Support the Regional Facilities Manager in the implementation of short and long-term projects for the client project
Develop and implement the annual management plan; accomplish key performance indicators as identified by client
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE)
Ensure compliance with Jones Lang LaSalle minimum audit standards
Life Cycle Asset Maintenance – ensure all critical equipment vendor PM’s are completed as per schedule
Ensure compliance by completing all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time
Ensure all safety, environmental, and standards are strictly adhered to within managed facilities
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities
Share best practices with the assigned owner of best practices for Jones Lang LaSalle Facilities Management
Oversee the development and manage the detailed, zero-based annual operating budgets for each building in your territory
Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
Assist with the development and implement the annual management plan for the buildings within the area
Help to develop and approve the annual capital plan for each building, interfacing closely with the client representative
Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity.
Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
Contributes to the negotiation process of new contracts
Provide the lead role to monitor customer satisfaction and increase it
Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
EDUCATION AND EXPERIENCE
Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis
MBA, desirable
Minimum 5 years of facility management experience either in the corporate environment, third party service provider, or as a consultant
KNOWLEDGE, SKILLS, AND ABILITIES
Strong interpersonal skills and problem solving ability
Excellent verbal / written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Excel and ability to analyze data
Start a lasting career with JLL today! Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 54648BR #LI