Customer Service Specialist
Nike - Barcelona, Barcelona
The Customer Service Specialist (CSS) role is responsible to support in-season orderbook & returns execution for Field Accounts to enable sustainable and profitable growth for Nike. This role is accountable for working with the Customer Services team and executing daily operations and order management activities for a number of Field Accounts to drive success at retail.
CORE ACCOUNTABILITIES:
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Execute efficient order management processes to plan and deliver seasonal order books
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Execute operational tasks to maintain accurate order book status (unshippables, cancel dates in the past, idocs, credit blocks, etc)
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Support order entry activities resulting in an accurate and complete order book (including order acknowledgement / orderbook reconciliation processes)
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Monitor key supply chain metrics regarding inventory, order book flow and coverage
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Highlight product delays and communicate order book challenges
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Manage (category) product launches with category coordinator and monitor product delivery dates
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Deliver Customer Service excellence to the Field Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model (SMD)
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Provide input into shipping goal setting & tracking process for Field Accounts
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Support the CSL to implement best practice tools & processes identified within the COPS and Nike departments
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Strong Customer Service mindset with focus on delivering superior Customer Service
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Willingness to learn
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Aptitude for problem solving
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Attention to detail
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Sound written and verbal communication skills
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Consumer / customer oriented with good understanding of sports retail business
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Fluency in Portuguese, English and Spanish (written and spoken)
Posted: 30+ days ago
About Nike
NIKE, Inc. fosters a culture of invention. We create products, services and experiences for today’s athlete while solving problems for the next generation.... more
