NAVY LODGE HOUSEKEEPING SUPERVISOR (Ford Island)

NEXCOM Enterprise - Honolulu, Hawaii

Job Summary: Serves as working supervisor of Housekeeping Department. Supervise staff of Housekeeping Attendants, and Housekeeping Leads. Performs any combination of the day-to-day housekeeping duties, ensuring Navy Lodge standards are met. Regularly performs the full range and scope of services that include, but not limited to: maintaining and cleaning guest rooms, halls, foyer/lobby areas including other assigned public areas, vacuuming, laundry duty, movement of furniture, etc. Actively completes duties identified in Housekeeping Attendant and Housekeeping Lead position descriptions daily. Duties and Responsibilities: Responsible for the housekeeping operations, lobby appearance, guest service, administrative operations, etc. Position will be required to work all shifts including holidays as scheduled. Communicates with all Navy Lodge personnel and chain of command concerning operations, guest issues or situations that require immediate attention. - Supervises housekeeping personnel performing such functions as guest room and public space, outdoor space, and general cleaning of the hotel. Also supervise breakfast personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Insures required cleaning materials and linen are available. - Hires and/or recommends hiring of Housekeeping Department associates. Duties include training associates using Navy Lodge training standards. Schedules and assigns work, checks quality of work performed, monitors productivity and motivates staff to improve performance and encourage further development. Develops performance standards and evaluates associates' work performance. Prepares and verifies departmental payroll information. - Inspects rooms daily to ensure Navy Lodge Standards are met and preventive maintenance repairs are completed. Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Maintenance Department and Executive Housekeeper or Navy Lodge General Manager. Checks vacant rooms to verify condition and possible unauthorized occupancy. Also notifies front desk/Navy Lodge General Manager of any discrepancies. - Responsible for all duties identified in Housekeeping Attendant and Housekeeping Lead position descriptions. - Responsible for security of guests' rooms and assigned pass key, properly logs in and out using Navy Lodge key log record. For security reasons must report lost key immediately to General Manager. - Responsible for the overall upkeep and cleanliness of Navy Lodge facilities and work area as required. - Greets and welcomes guests (upon sight or within 10 feet) while performing outstanding guest relations. - Responds to all guest requests and inquiries concerning housekeeping service or refers problem to General Manager for further action. - Manages departmental budget, (guest supplies, linen, towels, labor, etc.) monitors monthly expenses for staffing and supplies. Maintains inventory of guest and housekeeping supplies, places orders for replacement of necessary supplies and equipment, records the arrival of ordered supplies and equipment. Maintains all store rooms for cleanliness and order. - Ensures operating procedures are in compliance with state and federal regulations with regard to OSHA and Navy Lodge Program. - Maintains accountability for issuance and control of housekeeping keys and "lost and found" property and maintains information as required by Navy Lodge Program. - Controls inventory/quantity of associates' uniforms, ensuring that approved uniforms and name badges are worn and maintained in proper condition. - Responsible for performance of all Housekeeping associates. This includes disciplinary action, performance reviews, time keeping, training, etc. for housekeeping associates. Trains new associates, answers questions regarding changes to policies, procedures and pertinent directives. - Develops work schedules and ensures they are adhered to; keeps Navy Lodge General Manager apprised of work status, assignments and advises concerning problem areas. - Works under the direction of the Navy Lodge General Manager or Executive Housekeeper. - Maintains continuity in absence of General Manager and acts as Manager on Duty as assigned. - Maintains a clean and safe environment. - Required to obtain certain certifications as necessary in connection with performing job duties. - Performs other related duties as assigned "No experience required; High School graduate or equivalent and housekeeping experience including leader or supervisory experience preferred" Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment.

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Posted: 30+ days ago

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