Macy\'s Herald Square, New York, NY\\: Overnight Merchandise Team Manager

Macy's is looking for top talent candidates for our Merchandise Team Manager position at destination Herald Square, Macy's flagship location. We are Macy's, America's Department Store, and our customer's first choice for fashion and affordable luxury. We are looking for sales associates who share our passion for providing outstanding service.  As part of the Macy's team, you'll enjoy great benefits as well as opportunities for professional growth and development. If you believe you have the passion for providing outstanding service, we'd like to meet you!
 
Key Accountabilities:

• Greet customers within 30 seconds and begin the process of an outstanding Macy's shopping experience
• Maintain a positive professional attitude reflecting Macy's commitment to our customer as the most important person in our stores
• Professionally answer all telephone inquiries
• Through the use of vendor and store product knowledge tools, become familiar with merchandise and share this information with our customers
• Close every sale with the offer to place it on a Macy's account, and offer to open an account if the customer does not have one
• Be familiar with all markdowns, special promotions, clearance and advertised merchandise
• Know and use all Macy's systems and procedures to enhance selling efficiencies and complete non-selling duties
• Be familiar with merchandise in back stock, and continuously replenish the selling floor as needed
• Assist with scheduled inventories

Skills Summary:

• Enthusiastic, friendly, and energetic
• Possess a genuine desire to provide outstanding customer service, including both internal and external customers
• Detail oriented, with strong organizational skills
• Strong interpersonal, and communication skills
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work as part of a team, and take initiative independent of direct supervision
• Previous retail experience preferred, but not required