Manager, Product Management (macys.com)
Macy's Inc. - San Francisco, California
Job Overview:
The Manager of Product Management helps define a product vision that supports Macy’s, Inc. customers after they purchase through frictionless experiences with key customer touch points (i.e. quick access to relevant products across all devices). The Manager of Product Management is responsible for managing a team of product managers that build business cases for, define, drive, and hindsight enterprise-wide product features and capabilities in an effort to optimize ROI and deliver a frictionless and connected customer experience.
Essential Functions:
The Manager of Product Management’s responsibilities include, but are not limited to:
Digital Product Capability Oversight
• Constantly question and clarify the implications of all product decisions and ensure that critical business issues are surfaced and considered across the enterprise
• Serve as a leading voice of the customer and act as a customer experience advocate in considering product decisions that will impact the customer across all selling channels and touch points
• Ensure that product specifications meet high standards and business goals for quality before approval and launch
• Champion a point-of-view to leadership regarding the relative importance of various initiatives that are ready to move to the development phase
• Guide product managers to ensure the product specifications are well understood by engineering in both an agile and waterfall development methodology
• Support team members as they provide product requirements clarification and reply to implementation considerations raised by the development team
• Lead Product Management efforts in developing and implementing scalable processes and/or tools to enable functional productivity to advance a better customer experiences
People Leadership
• Actively collaborate with and influence engineering and program peers to ensure connected and aligned roadmap and delivery strategy
• Coach four to six Product Managers as they respond to project escalations with an assessment of the business implications of changes to project scope, timeline, or resources
• Develop, lead and inspire Product Managers each responsible for defining and delivering the product capability roadmap
• Create and foster career development and growth paths for team members in alignment with company, product and personal objectives
• Create clear and measurable goals and objectives for the team related to the creation and enhancement of timely, high-quality products that support critical business objectives, requirements change management, and partnership with cross-functional teams
• Raise awareness of team’s plans, insights and accomplishments in order to facilitate cooperation across departments and to build a highly performing, highly motivated team
• Assist direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered
• Hiring, retention, and succession planning
Executive Stakeholder Management:
• Support senior leadership as the single point of contact for managed initiatives and champion a strong pov for customer experience improvement
• Lead teams in partnering with key business stakeholders, 3rd party vendors and strategy team members to develop clear and complete opportunity assessments and business requirements and present to senior management the information necessary to make informed approval, prioritization and tradeoff decisions
• Ensure that all relevant parties and key stakeholders are informed of product status from concept through launch
• Communicate key product metrics to executive leadership team and report out formally monthly and quarterly on kpi-health, backlog and roadmap
• Develop and maintain relationships with key business owners and senior management
Qualifications:
Education/Experience:
• 5 -7 years of experience in one or more of the following areas: product marketing, product/program management, business development, management consulting desired, but not required
• 3-5 years of experience managing direct reports
• Experience with data governance and standards
• Retail experience highly desirable
• Usability and customer-focused design experience a plus
Communication Skills:
• Superior communication skills with ability to communicate complex and detailed information in a consumable format
Reasoning Ability:
• Strong analytical, prioritization and negotiating skills
• Ability to synthesize insights from data and metrics
• Comfortable with ambiguity and able to define clear and achievable product roadmap
• Ability to define logical approach to meet revenue targets
Other Skills:
• Passionate about building great products and solving customer and business problems
• Effective at close partnership and collaboration with engineering and program peers
• E-commerce / Mobile experience and history creating efficient and effective tools to enhance path-to-product
• Experience with on-site search and navigation
Company Profile
As the fastest growing part of Macy's Inc. business, macys.com is achieving record sales and broadening our workforce. With offices in New York and San Francisco, macys.com is the best of all worlds. The entrepreneurial thinking of a Web business complements the stability and support of a national brand. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for continued growth. Employees at macys.com have long term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At macys.com we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of the Internet with the best in retailing, macys.com is reaching new heights.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Inc., including Macy's and Bloomingdale's, will consider for employment qualified applicants with criminal histories in a manner consistent with SF PC Art. 49 and LA MC ch. XVIII Art. 9.
Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
