Lead UX Researcher
AT&T - BOTHELL, Georgia
Our Digital Design and User Experience group is looking for a Lead User Experience Researcher. The User Experience Researcher will be involved in planning and conducting UX research including usability evaluations and field research. This person will also act as a Lead Data Analyst for the larger user research team.
Activities will include:
• Planning and conducting ethnographic/field research, surveys, competitive usability analyses, card sorts, Agile testing
• Usability test planning, execution, and analysis
• Reporting research findings and recommendations to project teams and leadership;
• Collaboration with IA, Visual Design and Content teams
• Advising team members on applied statistics and study design.
• Participating in design thinking based-sessions and conducting the user research
What Makes You Stand Out:
- MA/MS Human centered design & engineering, human factors, psychology or related field or a BA/BS and substantial industry experience
- A minimum of 5 years of experience conducting customer research, communicating findings and driving actionable recommendations to implementation
- Solid knowledge of user-centered design, UX research methods, experimental design, observational and field methods.
- Expert skill in data analysis for applied research
- Demonstrated ability to plan and execute usability tests and other UX research, analyze data and provide specific, prioritized recommendations
- Strong written and oral communication skills
- Ability to synthesize data into crisp and actionable research findings.
- Ability to lead a research project and juggle work on multiple simultaneous projects
- Knowledge of current and emerging web and mobile technologies; solid understanding of eCommerce, and an aptitude for learning new technologies
- Knowledge of web analytics, customer satisfaction, NPS and similar CX metrics
- Experience using common research tools including remote research and survey tools.
Awesome Points:
- 7 years of experience conducting UX research (including usability testing on mobile devices), communicating findings and driving actionable recommendations to implementation;
- MA/MS or PhD in Human centered design & engineering, human factors, psychology or related field
Posted: 30+ days ago
About AT&T
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