Phone Field Support Manager (Government)

AT&T - COLUMBIA, Maryland

Responsibilities Include:

• Managing service delivery staff to ensure service levels and objectives are met.
• Implementing operations improvements to meet established objectives across multiple facilities.
• Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
• Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.
• Investigating matters of significance, recommends and implementing appropriate course of action.
• Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.

Shall have seven (7) years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Must have excellent communication, interpersonal, and leadership skills. Coordinates with team members – those in project management, security, asset management, and customer service or help desk departments – to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well. Must have demonstrated experience with key and PBX systems.

Required Clearance: Candidate must have a TS/SCI polygraph clearance
Desired: DoD 8570 IAT Level 1 (A ) or MCSE Certification



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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Posted: 30+ days ago

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