Support Specialist
AT&T - San Francisco, California
Key Roles and Responsibilities: Maintain merchandising of products, accessories, features and applications. Partner with Flagship Operations Manager and Visual Merchandising Manager to execute inviting and fun displays. Ensure refresh schedule for each department is maintained; coordinate with other departments to ensure new product delivery is on time. Maintain device alive, content loops, interactive displays, software updates, and applicable technology refreshes. Execute on all items relating to inventory management, including organization and product placement. Assist the Flagship Operations Manager to ensure store success on audit and key operating indicators. Act as a runner when needed; bring products from back inventory room to the front store when peers are working with a purchasing customer. Execute zoning shifts; walking through store to organize and replenish displays and perform device memory cleans. Serve as positive first impression and point of contact for customers. Manage customer and Flagship Brand Ambassador traffic flow and patterns. Mitigate customer wait time perception and communicate current promotions and Flagship promotional elements to drive awareness of AT&T products and services.
Desired Qualifications:
- AT&T COR experience, preferably in an SSR, Fin Rep or management position.
- Demonstrated ability to meet or exceed performance standards
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to stand for long periods of time
- Required to wear a uniform
- Ability to attend required training
- Outstanding communication, presentation and interpersonal skills
- Strong organizational skills with attention to detail
- Familiarity with wireless terminology and AT&T Mobility systems preferred
- Strong understanding of key company values
Demonstrates the following personality traits:
Professional
- Acts as a role model and consistently sets a good example for his/her work group.
- Has strong communication skills.
- Represents the AT&T brand in a highly positive way to all audiences.
- Demonstrates composure in a stressful environment.
Friendly/Nice
- Easily develops a comfortable rapport and establishes relationships with a variety of individuals.
- Makes others feel at ease to approach and engage with him/her.
Passionate
- Earnestly believes his/her actions positively impact the AT&T brand.
- Enthusiasm for delighting the customer; zealous desire to address customer needs.
- Brings the brand to life for customers in an experiential way.
Adaptable with a Positive Attitude
- Comfortable working in ambiguous situations and a changing job environment.
- Open attitude toward change.
- Ability to overcome challenges while maintaining a positive attitude with employees and customers.
Team Oriented
- Enjoys working in a strong team environment where successes are shared.
- Open to sharing resources and time with peers; a great collaborator.
Outgoing
- Proactively initiates conversation with others; does not wait to be approached to start interactions.
- Proactively probes customers to discover interests and needs.
Principal Competencies:
- Applies deep functional skills
- Audit and Compliance Function
- Builds relationships...mutual outcomes
- Continually develops...skills
- Delivers ... performance and results
- Demonstrates awareness of ... trends
- Displays high integrity, honesty
- Ignites change through innovation
- Industry Knowledge
- Knowledge of Customers
- Knowledge of Product Line
- Knowledge of Sales Channels
- Makes decisions quickly…
- Networking
- Operational Excellence
- Organizational Communications
- Performance Management
- Recognizes and seizes opportunities
- Retail Channels
- Retail Operations
- Sales Function
- Sales Support and Administration
- Sets and delivers stretch goals
- Store-based Retailing
- Strategic Sales Planning
- Takes smart, calculated risks
MINIMUM REQUIREMENTS:
· Perform the following with reasonable accommodation:
o Work flexible hours (including evenings, weekends and holidays)
o Stand for long periods of time
o Ability to lift up to 25 pounds
o Operate a personal computer, wireless equipment, copier and fax
o Work in other locations as the needs of the business dictate what may be required
o May be required to wear a uniform or company apparel as designated by management
PREFERRED QUALIFICATIONS:
· Associate Degree
· 1 years of relevant work experience
· Telecommunications industry knowledge
· Excellent interpersonal, verbal and written communication skills and attention to detail
· Strong working knowledge of computer systems/software and computerized billing
· Strong customer service skills
· Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Posted: 30+ days ago
About AT&T
At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed Internet and smart solutions for people and businesses. That’s why we stand alone as a fully integrated solution provider.... more
