Customer Service Rep I - 1st Shift

Petco - RHINELANDER, Wisconsin

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

 

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Position Purpose:

The primary responsibility of this position is to provide daily support of DFS customers by processing customer orders by phone.  In addition, the position will also be responsible for answering routine customer questions and issues.

Essential Job Functions:

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Answers calls through the UCCX system managing a call volume and answer speed consistent with established goals. 
• Processes direct entry of customer phone orders received with 99% accuracy and within departmental average in monitoring standards. 
• Responds to routine customer inquiries on price, product selection, shipping options and charges, ship date, order status and billing. 
• Processes customer requests for catalogs. 
• Assists customers with subscribing to email campaigns/promotional offers. 
• Demonstrates core company values to effectively interact with partners at all levels. 
• Escalates technical calls to the appropriate levels, and leverages the Supervisor or other CSR levels when addressing non-routine customer situations. 

Education/Experience:

Attention to detail required for quality and accuracy of work

High School Diploma or GED equivalent desired.

No previous experience required but must be able to successfully complete training and meet minimal performance standards within the first 90 days.

Good verbal and written communication skills

Basic computer and data entry skills required

Energetic and positive attitude

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Posted: 30+ days ago

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