Network Controller/Operator Associate (Government)

AT&T - HONOLULU, Hawaii

Position directly supports GIG capabilities and services in our 24x7 Global Network Support Center (GNSC). We work in a performance-based environment where our performance is based on pre-determined Acceptable Levels of Performance (ALP's). Candidate will be "mission essential" and able to support rotating 12, 10, or 8hrs shifts based upon the requirement and resources available. Required to support the development, documentation and tracking of measurements and metrics relevant to the ALP's. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

Experience with one or more of the following: alarm surveillance, fault management, configuration management, LAN maintenance, performance management. Expertise in one or more of the following: Routers; Crypto devices; Routing, Network appliances (CSU, DSU, etc), DSN/DRSN, DVSG, GVS, ATM General understanding of network topologies, both transport and IP. Ability to work in a team focused, dynamic environment. Requires expertise in one or more of the following devices/vendors: CISCO, Juniper, SONET, SONUS, Nortel, Avaya or Marconi. Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms. Requires experience in one or more of the following Crypto devices: KG-340, KG-175A/D, KIV-7, KIV-19. GTMS/ITSM Remedy: Understands the customer relationship tool which can be used to log/monitor the issues or problems faced by customers by the means of incident management tickets. Understand the functions multiple RFO, and charging the correct Fault Durations Hours to each Fault Category. Supports team members in taking ownership of tickets and updates the Action/Work log (troubleshooting steps performed during the selected course of action). Hold DoD-8570 IAT Level 2 baseline certification (Security CE, SSCP, GSEC or CCNA - Security) prior to start date


Required Experience, Education, and Certifications:
1-3 years of specific experience in telecommunications network management, operations, installment or deployment General experience includes increasing technical responsibilities in network management

Desired Experience, Education, and Certifications:

• CCNA preferred but not required
• ITIL v3 Foundation certified
• Top Secret clearance is preferred but not required

Required Clearance: Active SECRET



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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Posted: 30+ days ago

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