Industrial Coatings Customer Service Specialist

PPG Industries Inc. - Oak Creek, Wisconsin

PPG: We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
 
Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
  • Your personal strengths will empower you to succeed and make an impact from day one.
  • You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
  • Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
  • Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
  • You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world.
 
Key Responsibilities

This position is exposed to all facets of the customer service function from the basics of order entry to resolution of problems through development of a working knowledge of the business unit policies, systems, procedures and objectives.  Principal accountabilities include:

1.         Responsible for the timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking.
2.         Work on various activities such as review and update of daily priority list, customer and product file maintenance.
3.         Work with Sales and Technical Service Representatives to ensure customer requests and orders are expedited in a timely manner.
4.         Work with Planning, Scheduling, Production and Shipping to ensure on-time shipments of all assigned accounts as well as managing inventory in a cost effective manner.
5.         Develop a proactive stance in dealing with all customer service related problems and work with supervisor to help resolve issues and implement corrective action plans where needed.
6.         Accuracy is critical

REQUIRED EXPERIENCE AND EDUCATION

  • Minimum of 2 years of previous experience in a customer service function is required (retail or call center experience is not applicable)
  • Must pass customer service on-line assessment.
  • The candidate must possess strong oral communication, teamwork and interpersonal skills which are essential in helping to build relationships with various levels of the business as well as with external customer accounts. 
  • Pervious experience working in a high volume, fast paced, complex customer service environment processing hundreds of emails per day, as well as experience managing customer phone calls, working with field sales and technical service teams and coordinating activities with supply chain, manufacturing, shipping, and finance to resolve customer issues. 
  • Proficient personal computer literacy is required. 
  • Candidates must have excellent organizational, administrative, follow up and analytical abilities. 
  • Experience entering a high volume of order data daily with low error rate is required. 
  • Must be able to work independently without close supervision in a team environment. 
  • Must be able to display enthusiastic, customer-focused, professional quality with solid retention skills.   
  • Excellent attendance is a must. 

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
 
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing ppgaap@ppg.com.
 
To read more about Equal Employment Opportunity please see attached links:
 
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Posted: 30+ days ago

About PPG Industries Inc.


PPG Industries Inc. Logo
PPG's vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction ma... more

Get more Job Training at

System University
System University
Visit our partner site

Featured Employers