Membership Consultant

Staples - Livonia, MI

Position Summary:

 

The purpose of this position is to manage existing customer accounts with an emphasis to drive increased penetration and sales over the internet and phone.
 
Primary Responsibilities: 

• Enhance customer satisfaction and retention through regular customer contact and problem resolution
• Develop customer relationships through regular customer contact primarily over the phone with on site visits as needed to drive sales
• Review customer purchases and recommend purchase saving opportunities
• Meet or exceed sales and gross profit goals
• Provide training to customers on internet features and functionality

Basic:

• High school diploma or GRE
• Minimum one year of sales and customer service experience penetrating and maintaining accounts
• Computer literate including Microsoft Outlook and internet usage a must
• Must have excellent communication skills, attention to detail, and a proven ability to acquire orders 

Preferred:

• Bachelor's degree preferred

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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Posted: 30+ days ago

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