Sr Specialist Collections - Call Center Rep
Target - Tempe, Arizona
Provides Target Brand interactions with guests and negotiates acceptable payment arrangements on their delinquent credit account to ensure our credit and store relationships are protected.
Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. Take the lead as you…
- Perform outbound and inbound collections calls with guests to negotiate payment arrangements on their delinquent credit account
- Display clear understanding of all credit policies, procedures, state and federal laws, and rules and regulations governing credit and collections
- Deliver Target Branded interactions with all guests by communicating effectively and providing World Class service while collecting on delinquent credit accounts
- Demonstrate problem solving skills by working with guests to find the right solution to bring the account current
- Effectively handle exceptional account situations including bankruptcy, CCC, deceased, legal, disputes, and fraud
- Positively interact with your team while driving department goals and objectives
Requirements
- High school graduate or equivalent
- Typing 25 wpm
- Strong communications, negotiating and decision making skills
- Good interpersonal and customer service skills
- Displays a positive and flexible attitude
Posted: 30+ days ago
