Customer Account Representative

Rent a Center - NORTH ADAMS, MASSACHUSETTS

At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management. 

 

As a Customer Account Representative, you would be responsible for:

• Maintain accurate records of customer account activity, to include current and past due accounts 
• Review past due accounts and communicate in person and via phone with the customers to promote timely payments 
• Collect customer payments on a timely basis and meet daily/weekly collection standards
• Complete customer service calls in a timely manner as assigned 
• Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise 
• Deliver merchandise to customer homes in Company provided vehicle as assigned 
• Install and set up merchandise, and instruct customers on proper use of merchandise 
• Pick-up merchandise from customer homes as assigned 
• Greet and assist customers on the sales floor 
• Obtain new rental orders on the sales floor and over the phone 
• Complete rental agreements as required 
• Prospect for new business by telemarketing and distributing print materials 
• Refurbish merchandise to like new condition 
• Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials 
• Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

 

Our coworkers also enjoy a total rewards package that includes:

 

• Industry-leading pay ranges for all positions
• Sundays off
• Paid sick/personal days
• Paid vacation 
• Employee discount plan
• Great benefits with 401 (k) and company match

• Must be at least 19 years of age
• High school diploma or GED
• Friendly with great communication skills
• Bilingual English/Spanish preferred
• Excellent customer service skills 
• Valid state driver’s license and good driving record 
• Must be able to lift and move (push/pull) heavy items and merchandise as needed 
• Typically works 38-40 hours a week depending on business needs

 

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Posted: 30+ days ago

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