Intern - IT - Tech Support Analysis

US Foods Inc. - Tempe, AZ

About the US Foods Summer Intern Program

The US Foods Summer Internship Program provides a forum for students to apply classroom skills and academic training in a real world business environment. In addition to being assigned business-impacting projects throughout the summer, students will be matched with a manager who will meet with them on a regular basis to provide direction on assignments as well as deliver performance feedback and a mentor who will be available to offer day-to-day guidance and support.

Embracing the organization’s core values, the US Foods Summer Internship Program Mission is to TEAM UP to build a supportive learning environment where we TALK STRAIGHT about performance development by delivering constructive feedback and positive reinforcement to deliver SECOND TO NONE program experiences to those students who spend their summers with us.

Interns will have an opportunity to participate in learning and social events with other interns and have an opportunity to deliver an end of summer presentation to showcase their accomplishments with key business leaders. Dependent upon critical business needs and overall performance during the summer, there may be opportunities for students to continue working as a part-time intern during the school year.

Hours: Full time (40 hours per week) during the summer (10-12 weeks); possible future part-time opportunities (16-24 hours per week) during the school year, dependent upon current critical business needs and overall performance.

Please note: We are unable to provide internships to students that require sponsorship for employment visa status (e.g., H-1B visa status). Candidates who possess the unqualified right to work in the United States are eligible to apply.

There is no corporate housing associated with the program, and selected candidates will be responsible for securing lodging for the summer.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

Basic Purpose:

US Foods is seeking talented students who are looking for hands-on summer experience working on a team of Technical Support Analysts. This role includes responding system alerts and troubleshooting and resolving various technical issues and provides opportunities for students to apply their academic skills in a real world setting.

Essential Duties and Responsibilities:

Monitors system and production processing performance
Responds to system alerts and problems
Opens, troubleshoots and routes problem tickets
Identifies, analyzes and resolves issues including escalations when appropriate
Documents problem resolution utilizing standard procedures/tools
Communicates problem resolution and their impact to customers
Assists in the deployment of solutions and associated documentation
Participates in deployment checkout procedures
Manages own work load including administrative work for self
Completes assigned work in a timely and high quality manner
Reports on progress of own deliverables

Relationships:

Internal: Interface with Service Desk, Distribution Center Operations, Technical Engineering, Development and IT Leadership across the Company.

External: Application/Systems Vendors

Basic Requirements:

Currently pursuing a Bachelor’s Degree or Master’s Degree in Information Technology, Computer Science or related
Strong analytical and communication skills
Must be enrolled in school during time of internship
Typically, students currently between their Junior and Senior years or between their 1st and 2nd years of graduate school will be considered for internships

Additional Requirements:

Must have regular, reliable method of transportation to commute to US Foods’ location

Preferred Skills in One of the Following Domains:

Client

Experience/exposure to Incident & Problem Management
Experience/exposure to deploying software via BigFix
Experience troubleshooting desktop and laptop issues in a Windows environment
Experience imaging and deploying laptops
Experience physically adding hardware

Network

Experience/exposure to Broadband, NPLS, Ethernet, 4G backup, LEC/CER and CSU troubleshooting
Experience/exposure to Cisco Nexus Routing, F5 LTM, Load Balancing, Cisco VPN, ADC
Experience/exposure to Solarwinds, Viptela, DNS, Firewalls

Physical Requirements:

Job requires worker to:

Sit 0%

Stand 0%

Walk 0%

Drive 0%

Job requires worker to lift:

50-100 lbs. (Heavy) 0%

Job requires worker to carry:

25-50 lbs. (Medium) 0%