Customer Service Representative, Employee Services Contact Center (Full Time M-F 12\\:30 pm - 9 pm)
Macy's Inc. - Springdale, Ohio
Job Overview:
Responsible for answering inbound calls, chats, and self-service cases from associates regarding questions about general HR information and or their benefit plans. Make outbound calls as needed regarding HR issues and / or our benefit programs.
Perform other duties as assigned. This position is based out of Springdale Ohio.
Essential Functions:
• Provide excellent customer service to all Macy's associates regarding questions about and/or issues with HR and benefit programs.
• Demonstrate working knowledge of systems and several other research tools; answer incoming calls, chats, self-service cases; meet Service Level Agreements for these tasks
• Demonstrate working knowledge of benefit policies and HR issues
• Effectively communicate procedures and policies to associates both verbally and in writing.
• Regular, dependable attendance & punctuality.
Qualifications:
Education/Experience:
• High school diploma or general education degree (GED) required.
• One to three months related experience and/or training preferred.
Communication Skills:
• Excellent written and verbal communication skills.
• Ability to read, write and interpret instructional documents such as reports and procedure manuals.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability:
• Must be able to work independently with minimal supervision.
Physical Demands:
• This position involves extended periods of sitting and the extensive use of computer and the office equipment and may involve stooping, kneeling, or crouching.
• Involves close vision, color vision, depth perception, and focus adjustment.
Other Skills:
• Ability to provide outstanding customer service to external and internal customers on a consistent basis;
• Computer navigation and keyboarding skills;
• Strong decision making skills;
• Strong time management skills.
Work Hours:
• Monday - Friday 12:30 p.m. to 9:00 p.m. with the ability to work a flexible schedule based on department and store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Unable to retrieve job information. This job may not be available anymore. Sorry for the inconvenience. Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
