Senior Salesforce Administrator

 Founded in 1866, The Sherwin-Williams Company is a global leader in the manufacture, development, distribution, and sale of paints, coatings and related products to professional, industrial, commercial, and retail customers. The company manufactures products under well-known brands such as Sherwin-Williams®, Valspar®, HGTV HOME® by Sherwin-Williams, Dutch Boy®, Krylon®, Minwax®, Thompson’s® Water Seal®, Cabot® and many more. Sherwin-Williams® branded products are sold exclusively through a chain of more than 4,100 company-operated stores and facilities, while the company’s other brands are sold through leading mass merchandisers, home centers, independent paint dealers, hardware stores, automotive retailers, and industrial distributors. The company supplies a broad range of highly-engineered industrial and OEM coatings for wood and general industrial, coil, packaging, protective and marine, and transportation applications worldwide. Our 60,000 employees are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to find a career that takes you places. 

The Senior Salesforce Administrator position is responsible for the configuration, and implementation of Salesforce.com (SFDC) applications that support the company business strategies and objectives.  This role provides technical consulting to management, business users, and technical associates

Strategy & Planning

• Acquire and interpret business requirements, creates a functional specification, provide accurate estimates, and meet deadlines on deliverables.
• Work closely with business leadership, business analysts, developers, architects, and other key stakeholders in the design, configuration & build of the SFDC instance.
• Submit and review technical and process improvement recommendations as a member of the technical leadership team.

Acquisition & Deployment

• Perform analysis of business models, logical specifications, and/or customer requirements to design and build Salesforce solutions.
• Provide generalized production technical support.
• Mitigate significant risks associated with projects, which have a high technical complexity and/or involve significant challenges to the business.

Operational Management

• Design and maintain complex user roles, security, profiles, and workflows rules.
• Ensure data integrity through the appropriate use of de-duping and data loading tools for bulk imports of data.
• Assist users with report, query and dashboard creation.
• Manage and maintain reports, dashboards, and email templates.
• Maintain and support custom objects, fields, and applications.
• Guide the team in translating requirements into Salesforce configuration, identifying where custom development/integration may need to occur.
• Act as a Subject Matter Expert in the discovery and investigation of critical production problems as required.
• Partner with business analysts, developers, and application super users to successfully complete projects.

Incidental Functions

• Train and knowledge share with development teams.
• Mentor and coach developers and/or Professional Apprentices.
• Make presentations to management, clients, and peer groups as requested.
• Provide tier 2, on-call support for critical web application problems and issues.
• Analyze performance of programs and take action to correct deficiencies based on consultation with clients and approval of supervisor.
• Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.
• Minimal travel is required
• Work outside the standard office 7.5 hour workday as required.

Formal Education & Certification

• Bachelor Degree or foreign equivalent in related field or equivalent experience.
• Salesforce Administrator Certification, preferred.

Knowledge & Experience

• 5 yrs IT experience.
• 3 years of experience implementing, configuring or administering Salesforce.com
• 2 years designing and maintaining complex user roles, security, profiles, and workflows rules.
• 2 years using data loading tools.
• 2 years creating reports and dashboards.
• 2 years experience verification of SFDC upgrades.
• Knowledge and understanding of the Salesforce.com platform, eco-system and best practices
• Ability to coordinate with internal developers and SFDC professional services to provide solution suggestions and constructive feedback
• Experience documenting and analyzing processes, procedures, and/or policies
• Proven ability to understand business needs and translate them not only into processes that scale but also quickly deploy them in salesforce.com 

Personal Attributes

• Strong written and oral communication skills.
• Strong analytical, conceptual, and problem-solving abilities.
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Willingness and ability to train and teach others.
• Experience working in a team-oriented, collaborative environment.
• Ability to translate an idea or need into a completed solution or work product.
• Ability to work effectively in a globally focused multi-cultural environment, and to lead and influence cross-organizationally with and without direct authority.