Customer Account Advisor

Aaron's, Inc. - Northern Pkwy, Baltimore, MD

Aaron’s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!

 

As a Customer Account Advisor, you will play a key role in assisting the Customer Accounts Department with lease agreement renewals. In addition, you support the overall needs of the store by assisting other associates. At Aaron’s, you are making a difference—your dedicated attention to each customer helps bring the closer to our mutual goal of ownership. Come see why the difference is personal at Aaron’s, connect with us today! 

 

• The Acquisition and Maintenance of Customers
• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Assist CAM in setting and achieving daily revenue and renewal goals.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Document all customer appointments and update customer information in the store computer system
• Assist with merchandise returns and customer deliveries as directed by GM
• Perform responsibilities of the Customer Accounts Manager when directed
• Other tasks as assigned by management
• Safely operates company vehicle
• Load, secure and protect product in company vehicle
• Maintain updated customer information
• Assist the Sales Team as needed
• Other tasks as assigned by management

Qualifications

• 2 years of retail/customer service experience
• Schedule flexibility between 8A – 9P, including Saturdays
• Strong problem solving and decision making skills
• Proven sales experience and ability to engage customers and use appropriate negotiation techniques
• Excellent professional communication skills with both internal and external contacts
• Detail oriented with strong organizational skills
• Skilled in balancing multiple priorities in a fast paced environment

Requirements

• At least 21 years old with a valid driver’s license
• Willing to complete pre-employment drug screening and background check
• Satisfactory MVR (driving record)
• Must meet DOT requirements to obtain certification in required states
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Excellent interpersonal and communication skills
• Proficient computer skills
• Excellent telephone etiquette
• Maintain a professional appearance

As a Potential Aaron’s Associate

You’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.  

 

About Aaron’s

Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, our stores are built on a foundation of excellence, customer focus, & quality products and services. Personally and professionally, we hold ourselves to high standards and unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs; donating time, products and services locally and nationally. 

 

As a Customer Account Advisor at Aaron’s, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays

Unlimited bonus & commission opportunities 

Five day work week, Sundays always off! 

Medical, dental & vision insurance

401(K) with company match

Life insurance 

Disability benefits

  

A drug screen and criminal background investigation is required. 

 

Aaron’s is an Equal Opportunity Employer

 

 

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Posted: 30+ days ago

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