IT Service Management System Administrator
Aaron's, Inc. - IT Store Hardware Kennesaw, Kennesaw, GA
Aaron’s has a long legacy as an industry leader with continued growth. In business since 1955, we have grown to over 1,860 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.
As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
This role supports, configures, and maintains the ServiceNow implementation, act as primary incident contact, and manages ServiceNow deployment. The ITSM System Administrator will have fluency in JavaScript and ServiceNow development principles that enables them to work with our ITSM team, associates, and key stakeholders to support enterprise business solutions that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.
As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
This role supports, configures, and maintains the ServiceNow implementation, act as primary incident contact, and manages ServiceNow deployment. The ITSM System Administrator will have fluency in JavaScript and ServiceNow development principles that enables them to work with our ITSM team, associates, and key stakeholders to support enterprise business solutions that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.
Duties and Responsibilities:
- Categorize ITSM incidents for administrative or development support, report development requests through the development team, and resolve administrative incidents.
- Customize and adjust system attributes based on requests from associates or system performance.
- Monitor and resolve system performance for any deficiency or degradation.
- Manage system deployments for all deployment requests.
- Manage system upgrades for continuity in services.
- Ability to support working outside of normal business hours to provide after hours or "on-call" support when necessary to solve high profile issues or complete critical path items.
Education and Experience:
- Bachelor’s degree in Computer Science, Computer Systems Engineering or Computer Information Systems, Engineering, Science or related field.
- At least 2 years of relevant experience using ServiceNow or an ITSM Service Management software solution to manage a large, complex enterprise
- Proficient in JavaScript
Required Skills and Competencies:
- Passion for learning and rapid iteration
- Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
- Requires ability to effectively interact with team members on technical issues and ability to brief senior management / customer on technical issues
- Must be able to work collaboratively across departments and physical locations
- Strong communications and interpersonal skills.
- Extremely flexible with the ability to easily shift priorities with a can-do attitude in a fast-paced, ever changing environment
At Aaron’s, you will have access to a comprehensive benefits package that includes:
Paid time off including vacation days, sick days and holidays
Ongoing training and development
Medical, dental & vision insurance
401(k) plan
Life insurance
Disability benefits
Employee Purchase Discounts
A drug screen and criminal background investigation are required before beginning employment at Aaron’s. A job performance reference check is also required.
Aaron’s is an Equal Opportunity Employer.
Paid time off including vacation days, sick days and holidays
Ongoing training and development
Medical, dental & vision insurance
401(k) plan
Life insurance
Disability benefits
Employee Purchase Discounts
A drug screen and criminal background investigation are required before beginning employment at Aaron’s. A job performance reference check is also required.
Aaron’s is an Equal Opportunity Employer.
Posted: 30+ days ago
About Aaron's, Inc.
Headquartered in Atlanta, Aaron's, Inc. (NYSE: AAN) is a leader in the sales and lease ownership and specialty retailing of furniture, consumer electronics, home appliances and accessories, and currently has more than 2,000 Company-operated and franchis... more
