Team Lead, Renewal Retention

Aaron's, Inc. - Kennesaw Corp, Kennesaw, GA

Aaron’s has a long legacy as an industry leader with continued growth.  In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.  Personally, and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity.  We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

 

As a potential Aaron’s Associate, you will share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve.  We like to set the bar high, roll up our sleeves and work together to out-perform the competition.  You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

 

Interested in becoming a Team Lead, Renewal Retention?  As a Team Lead, Renewal Retention you will train, monitor, and supervise Renewal Retention Associates.  This position is responsible for a file of accounts marked by stores as having civil or criminal action pending against a customer for nonpayment or refusal to return product to our stores.  The position assists stores, regional managers, and divisional managers, when called upon, to aid in skip tracing of customers and various other supporting activities.

 

Come see why the difference is personal at Aaron’s, connect with us today!

 

Job Duties:

• Training, supervising, and supporting the activities of Retention Renewal Associates including monitoring of calls, generating productivity statistics, coaching/training associates to maximize productivity, etc.
• Following up and assisting store, regional, and divisional personnel with cases, civil or criminal filings, in the attempt to liquidate as many cases as possible by skip tracing, locating assets (including employment), and in general, guiding stores through the legal process to maximize recoveries of cash and inventory returns 
• Assist Director, or other Aaron’s management, with various tasks and assignments, as needed, including the processes associated with recruiting, interviewing, hiring, and training of new associates

Position Requirements:

• 3 years’ management/Supervisory experience in a collections environment
• High School Diploma

May require a college degree with studies in Business Management, depending on experience level

• Good communication and negotiation skills
• Good interpersonal skills
• Maturity, honesty, integrity and a strong sense of ethics
• The ability to remain calm in stressful situations
• Patience and understanding
• Ability to be persuasive, persistent and firm

At Aaron’s, you will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, sick days and holidays
• Ongoing training and development
• Medical, dental & vision insurance
• 401(k) plan
• Life insurance
• Disability benefits
• Employee Purchase Discounts

A drug screen and criminal background investigation are required before beginning employment at Aaron’s.  A job performance reference check is also required.

 

Aaron’s is an Equal Opportunity Employer

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Posted: 30+ days ago

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