IT Customer Support Associate

Aaron's, Inc. - IT National Support Center, Kennesaw, GA

Aaron’s has a long legacy as an industry leader, with continued growth.  In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.  Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity.  We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

 

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve.  We like to set the bar high, roll up our sleeves and work together to out-perform the competition.  You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

 

This role answers all inbound support calls, emails, and chats presented.   This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed.   This position also updates documentation regarding issue troubleshooting and resolution.

 

Duties

Answer inbound calls, creating issue ticket and documenting all issue details.  Update ticket detail as needed until issues are closed.

Handle, document, and resolve or escalate any email issues presented.

Position Requirements

 

2 years of customer service in a call center environment preferred, 1 year required.

High School Diploma required.

College degree in Information Technology or Technical college degree preferred.

Basic to intermediate technical knowledge

Intermediate communication & customer service skills

Intermediate call center skills

 

At Aaron’s, you will have access to a comprehensive benefits package that includes:

 

Paid time off including vacation days, sick days and holidays

Ongoing training and development

Medical, dental & vision insurance

401(k) plan

Life insurance

Disability benefits

Employee Purchase Discounts

A drug screen and criminal background investigation are required before beginning employment at Aaron’s.  A job performance reference check is also required.

 

Aaron’s is an Equal Opportunity Employer

 

 

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Posted: 30+ days ago

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