Bloomingdale’s Support Product Specialist\\: House of Creed, Omnichannel - Full Time M-F 10a-9p availability and 4 out of 8 weekends. MCCS Mason, OH.
Macy's Inc. - Mason, Ohio
Overview:
Responsible for providing excellent customer service; assisting the customer with online purchases for International Cosmetics & Perfumes – The House of Creed and Bloomingdale’s; proactively chatting online with customers to answer questions, provide suggestions, and convert sales; helping customers understand the brand and products by communicating the features, advantages, and benefits of the merchandise; exhibiting extensive product knowledge based on training received; promoting and maintaining the ICP company culture and values of transparency, recognition, accountability, and communication; performing other duties as assigned.
Essential Functions:
- Chat online with bloomingdales.com customers seeking assistance and recommendations for product selections.
- Close sales, upsell, and assist with checkout.
- Maintain product and policy knowledge.
- Maintain system knowledge of bloomingdales.com.
- Create and send promotional and targeted emails to CREED clients regarding corporate events, fragrance launches, and specific scents in order to strengthen the client relationship and increase brand awareness; offer personalized assistance and a direct link to the CREED page where clients can directly purchase the product.
- Provide personalized advice for customers seeking new and existing fragrances.
- Utilize the clientele system to track purchase history, sample history, contact information, and email address; ensure all clients are receiving appropriate sampling; follow-up to ensure clients’ needs are being met.
- Execute planned events and promotions.
- Strive to accomplish and exceed selling goals for the brand; review CREED net ship and sales for preceding day to ensure sales plans are met; keep a Daily Business Review to track individual sales, sales generated on bloomingdales.com, outbound initiatives, and all inbound correspondence; provide the DBR updates to CREED and Bloomingdale’s management.
- • Regular, dependable attendance and punctuality.
Qualifications
Education/Experience: High school diploma or general education degree (GED) required. One to three months of related experience and/or training preferred.
Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; apply concepts of basic algebra.
Reasoning Ability: Ability to carry out instructions furnished in written, oral, and diagram form; solve problems involving several concrete variables in standardized situations.
Physical Demands: Regularly required to sit, and use hands to finger, handle, and feel; frequently required to talk and hear; occasionally required to stand, walk, and reach with hands and arms; requires close vision.
Other Skills: Ability to provide outstanding customer service to external and internal customers on a consistent basis; ability to effectively manage customer expectations and build loyal customer relationships; ability to take control of and resolve customer issues utilizing active listening skills; ability to adapt quickly to changing customer expectations and needs; ability to be a self-starter who is comfortable taking the initiative; strong selling skills; strong decision-making abilities; strong analytical skills; excellent written and verbal communication and interpersonal skills; energetic and dependable; motivated and results driven; ability to navigate multiple computer applications and work from a dual monitor setup; experience with Word and Excel; ability to complete financial transactions accurately and proficiently; 2 years relevant experience with a beauty brand, cosmetics or fragrance training preferred.
Work Hours: Ability to work a flexible schedule based on department and Company needs.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
